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Travel Customer Services Representative

3 months ago

Brickfields, Malaysia REGENERATION RESOURCES Full time
As a leading provider of travel services, we are committed to creating unforgettable travel experiences for our clients.

Our team is composed of passionate individuals who share a love for exploring the world and providing exceptional customer support.

As a Travel Customer Services Representative (Mandarin Speaking), you will be the voice of our agency, providing our Mandarin-speaking clients with unparalleled support

Your responsibilities will include:
-
Providing personalized trip planning: Assisting clients with creating customized itineraries that meet their unique preferences and needs.
-
Handling bookings and reservations: Facilitating travel arrangements such as flights, accommodations, tours, and activities.
-
Providing post-booking support: Addressing customer concerns and ensuring a smooth and enjoyable travel experience.
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Maintaining client relationships: Building rapport with clients, understanding their travel preferences, and providing ongoing support throughout their journey.
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Staying up-to-date with travel industry trends: Familiarizing yourself with the latest destinations, travel regulations, and travel technology.

Qualifications

  • Native proficiency in Mandarin (written and spoken)
  • Excellent communication and interpersonal skills
  • Strong customer service orientation and a genuine desire to help others
  • Knowledge of the travel industry and destination expertise preferred
  • Ability to work independently, manage time effectively, and handle multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite (especially Outlook and Excel)
  • Ability to work flexible hours, including weekends and evenings
作为一家领先的旅行服务提供商,我们致力于为客户创造难忘的旅行体验。我们的团队由充满激情的个人组成,他们热爱探索世界并提供卓越的客户支持。

职位描述

作为一名旅行客户服务代表(普通话),您将成为我们机构的代言人,为我们的普通话客户提供无与伦比的支持。您的职责包括:
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接听电话和电子邮件:快速有效地响应客户查询,提供信息,解决问题并提供个性化的旅行建议。

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提供个性化的旅行计划:协助客户创建符合其独特偏好和需求的定制行程。

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处理预订和安排:促成航班、住宿、旅游和活动等旅行安排。

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提供预订后支持:解决客户疑虑,确保顺畅且愉快的旅行体验。

-
维护客户关系:与客户建立融洽关系,了解他们的旅行偏好,并在整个旅程中提供持续支持。

-
紧跟旅游业趋势:熟悉最新的目的地、旅行法规和旅行技术。

任职资格
- 普通话母语水平(读写)
- 优秀的沟通和人际交往能力
- 强烈的客户服务意识和真诚的助人之心
- 了解旅游业和目的地专业知识优先
- 能够独立工作、有效管理时间并同时处理多项任务
- 熟练掌握 Microsoft Office 套件(尤其是 Outlook 和 Excel)
- 能够弹性工作,包括周末和晚上

Salary:
RM2, RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (required)

Experience:

Customer Care Specialist: 1 year (required)

Language:

  • Mandarin (required)
  • English (required)