Travel Customer Services Representative

3 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

Are you passionate about travel and eager to make a difference in the lives of globetrotters? Do you possess exceptional communication skills in Japanese and a deep understanding of the travel industry? Then this is your chance to join a world-renowned travel agency that is redefining the meaning of customer service

As a Travel Customer Services Representative (Native Japanese Speaker), you will be the voice of our agency, providing our Japanese-speaking clients with unparalleled support. Your responsibilities will include:
**Answering customer inquiries promptly and efficiently, providing information, resolving issues, and offering personalized travel recommendations.
- **Providing personalized trip planning:
**Assisting clients with creating customized itineraries that meet their unique preferences and needs.
- **Handling bookings and reservations:
**Facilitating travel arrangements such as flights, accommodations, tours, and activities.
- **Providing post-booking support:
**Addressing customer concerns and ensuring a smooth and enjoyable travel experience.
- **Maintaining client relationships:
**Building rapport with clients, understanding their travel preferences, and providing ongoing support throughout their journey.
- **Staying up-to-date with travel industry trends**: Familiarizing yourself with the latest destinations, travel regulations, and travel technology.

**Qualifications**
- Native proficiency in Japanese (written and spoken)
- Excellent communication and interpersonal skills
- Strong customer service orientation and a genuine desire to help others
- Knowledge of the travel industry and destination expertise preferred
- Ability to work independently, manage time effectively, and handle multiple tasks simultaneously
- Proficiency in Microsoft Office Suite (especially Outlook and Excel)
- Ability to work flexible hours, including weekends and evenings

旅に情熱を注ぎ、世界を飛び回る人々の人生に変化をもたらすことに興味はありませんか？日本語での優れたコミュニケーション能力と、旅行業界に対する深い理解をお持ちですか？それなら、カスタマーサービスの常識を覆す、世界的に有名な旅行代理店に加わるチャンスです！

旅行カスタマーサービス担当者（日本語ネイティブスピーカー）として、あなたは私たちの会社の代弁者となり、日本語を話すクライアントに比類のないサポートを提供します。あなたの責任には以下が含まれます。
- **電話やメールでのお問い合わせへの対応：**顧客からのお問い合わせに迅速かつ効率的に対応し、情報を提供し、問題を解決し、パーソナライズされた旅行のレコメンデーションを提供します。
- **パーソナライズされた旅行の計画の提供：**クライアントが独自の好みやニーズに合ったカスタマイズされた旅程を作成するお手伝いをします。
- **予約と手配の処理：**フライト、宿泊施設、ツアー、アクティビティなどの旅行の手配を容易にします。
- **予約後のサポートの提供：**顧客の懸念に対処し、スムーズで楽しい旅の体験を確保します。
- **クライアントとの関係の維持：**クライアントとの関係を構築し、彼らの旅行の好みを理解し、旅を通して継続的なサポートを提供します。
- **旅行業界の動向に関する最新情報の把握：**最新の目的地、渡航規則、旅行テクノロジーに関する知識を習得します。

**応募資格**
- 日本語（読み書き）がネイティブレベル
- 優れたコミュニケーション能力と対人スキル
- 強いカスタマーサービス志向と、他人を助けたいという真の願望
- 旅行業界の知識と行き先の専門知識を有していることが望ましい
- 自立して作業し、時間を効果的に管理し、複数のタスクを同時に処理する能力
- Microsoft Officeスイート（特にOutlookとExcel）に習熟していること
- 週末や夜間を含む柔軟な勤務が可能であること

**Salary**: RM2,500.00 - RM8,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Japanese (required)
- English (required)

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