Airline Customer Service Representative

1 week ago


Brickfields, Malaysia REGENERATION RESOURCES Full time
**Job Overview**

We seek a passionate and enthusiastic Airline Customer Service Representative (Native Thai Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Thai-speaking customers. With your native fluency in Thai and unwavering commitment to customer satisfaction, you will leave an unforgettable impression on every interaction.

**Responsibilities**:

- Provide comprehensive travel assistance, including flight bookings, seat assignments, baggage handling, and itinerary changes
- Resolve customer queries and handle complaints promptly and effectively
- Build strong relationships with customers, fostering trust and loyalty
- Follow up on customer requests, ensuring timely resolution and satisfaction
- Maintain detailed records of customer interactions and transactions

**Qualifications**:

- Native fluency in Thai and English, with excellent communication skills
- Strong interpersonal and communication skills
- Exceptional problem-solving and conflict resolution abilities
- Professional demeanor and a positive attitude
- Passion for delivering remarkable customer service
- Basic knowledge of the airline industry and travel concepts is preferred

**ภาพรวมงาน**

เรากําลังมองหาเจ้าหน้าที่บริการลูกค้าสายการบิน (เจ้าของภาษาไทย) ผู้ซึ่งมีความกระตือรือร้นและทุ่มเท เพื่อมาร่วมทีมงานอันยอดเยี่ยมของเรา ในฐานะสมาชิกคนสําคัญของทีมงาน คุณจะมีบทบาทสําคัญในการมอบการสนับสนุนระดับโลกให้กับลูกค้าที่พูดภาษาไทยอันทรงเกียรติของเรา ด้วยความคล่องแคล่วในภาษาไทยราวเจ้าของภาษาและความมุ่งมั่นอย่างแน่วแน่ในการสร้างความพึงพอใจให้แก่ลูกค้า คุณจะสร้างความประทับใจที่ลืมไม่ลงในทุกครั้งที่โต้ตอบ

**ความรับผิดชอบ**
- รับสายและตอบอีเมลจากลูกค้าที่พูดภาษาไทย
- ให้ความช่วยเหลือด้านการเดินทางที่ครอบคลุม รวมถึงการจองเที่ยวบิน การจัดที่นั่ง บริการจัดการสัมภาระ และการเปลี่ยนแปลงกําหนดการเดินทาง
- แก้ไขข้อซักถามของลูกค้าและจัดการกับการร้องเรียนอย่างทันท่วงทีและมีประสิทธิภาพ
- สร้างความสัมพันธ์อันแน่นแฟ้นกับลูกค้า สร้างความเชื่อใจและความภักดี
- ติดตามคําขอของลูกค้า เพื่อให้แน่ใจว่าได้รับการแก้ไขอย่างทันท่วงทีและเป็นที่พึงพอใจ
- บันทึกรายละเอียดการโต้ตอบและธุรกรรมกับลูกค้า

**คุณสมบัติ**
- มีความคล่องแคล่วราวเจ้าของภาษาในภาษาไทยและภาษาอังกฤษ พร้อมทักษะการสื่อสารที่ยอดเยี่ยม
- ทักษะด้านมนุษยสัมพันธ์และการสื่อสารที่แข็งแกร่ง
- ความสามารถในการแก้ปัญหาและแก้ไขข้อขัดแย้งได้อย่างยอดเยี่ยม
- มีบุคลิกเป็นมืออาชีพและมีทัศนคติที่ดี
- มีใจรักในการให้บริการลูกค้าที่โดดเด่น
- มีความรู้พื้นฐานเกี่ยวกับอุตสาหกรรมการบินและแนวคิดด้านการเดินทาง (จะได้รับการพิจารณาเป็นพิเศษ)

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