Airline Customer Service

2 weeks ago


Brickfields, Malaysia LTS Search Full time

Identify customers needs, clarify information, research every issue and provide solutions
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Recognize, document, and alert the management team of trends in customer calls ment team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports

**Job Type**: Permanent

Pay: RM5,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Airline Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)


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