![REGENERATION RESOURCES](https://media.trabajo.org/img/noimg.jpg)
Airline Customer Service Representative
3 weeks ago
**Job Overview**
We seek a passionate and enthusiastic Airline Customer Service Representative (Native Japanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Japanese-speaking customers. With your native fluency in Japanese and unwavering commitment to customer satisfaction, you will leave an unforgettable impression on every interaction.
**Responsibilities**:
- Provide comprehensive travel assistance, including flight bookings, seat assignments, baggage handling, and itinerary changes
- Resolve customer queries and handle complaints promptly and effectively
- Build strong relationships with customers, fostering trust and loyalty
- Follow up on customer requests, ensuring timely resolution and satisfaction
- Maintain detailed records of customer interactions and transactions
**Qualifications**:
- Native fluency in Japanese and English, with excellent communication skills
- Strong interpersonal and communication skills
- Exceptional problem-solving and conflict resolution abilities
- Professional demeanor and a positive attitude
- Passion for delivering remarkable customer service
- Basic knowledge of the airline industry and travel concepts is preferred
**職務内容**
当社では、お客様サービス担当チームに加わる、情熱的で意欲的なエアラインカスタマーサービス担当者(ネイティブ日本語話者)を求めています。チームの重要な一員として、日本語を話す当社の大切な顧客に、世界クラスのサポートを提供する上で、重要な役割を果たしていただきます。ネイティブレベルの日本語能力と、顧客満足に対する揺るぎない姿勢を備えたあなたなら、あらゆる対話の中で忘れられない印象を残すでしょう。
**責任**
- 日本語を話す顧客からの電話やメールに対応します。
- フライトの予約、座席の割り当て、手荷物の取り扱い、旅程の変更など、包括的な旅行サポートを提供します。
- 顧客からの問い合わせを解決し、苦情を迅速かつ効果的に処理します。
- 顧客との強固な関係を築き、信頼とロイヤルティを育みます。
- 顧客からのリクエストを追跡し、タイムリーな解決と満足を確保します。
- 顧客とのやり取りや取引の記録を詳細に管理します。
**資格**
- ネイティブレベルの日本語と英語で、優れたコミュニケーションスキルを備えています。
- 対人関係構築スキルとコミュニケーションスキルに優れています。
- 問題解決能力と紛争解決能力に優れています。
- プロ意識があり、前向きな姿勢です。
- 優れたカスタマーサービスの提供に情熱を注いでいます。
- 航空業界と旅行の概念に関する基本的な知識を有していることが望ましいです。
**特典と福利厚生**
- 競争力のある報酬と福利厚生パッケージ
- リモートワーク可能な柔軟な勤務時間
- 包括的なトレーニングと開発プログラム
- フライト割引や限定オファーを含む旅行関連特典
- 貢献が評価される、ダイナミックで協調的な職場環境
Pay: RM3,000.00 - RM10,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Airline Customer Care Specialist: 1 year (required)
**Language**:
- Japanese (required)
- English (required)
-
Airline Customer Service Representative
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Job Overview**We seek a passionate and enthusiastic Airline Customer Service Representative (Native Thai Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Thai-speaking customers. With your native fluency in Thai and unwavering commitment to customer...
-
Airline Customer Service Representative
3 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Job Overview** We seek a passionate and enthusiastic Airline Customer Service Representative (Native Thai Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Thai-speaking customers. With your native fluency in Thai and unwavering commitment to customer...
-
Airline Platform Customer Service Representative
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Job Summary**: As an Airline Platform Customer Service Representative, you will be the face of our airline, ensuring passengers receive world-class service from booking to arrival. Your role will involve engaging with customers through various channels, addressing inquiries, and resolving issues promptly to enhance their overall travel experience. **Key...
-
Airline Customer Service Representative
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob OverviewWe seek a passionate and enthusiastic Airline Customer Service Representative (Native Japanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Japanese-speaking customers. With your native fluency in Japanese and unwavering commitment to customer...
-
Customer Service
2 weeks ago
Brickfields, Malaysia e-infomedia Full timeAirline customer service is about **interacting with customers at any point in their journey and improving their overall in-airport and in-flight experience**. - **Fresh Graduates are welcome to apply**: - **SPM above with customer service experience**: - **Must knowledgeable in speaking and writing Cantonese** **Salary**: From RM4,000.00 per...
-
Customer Service
6 days ago
Brickfields, Malaysia ManpowerGroup Full timePrimary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...
-
Customer Service
3 weeks ago
Brickfields, Malaysia ManpowerGroup Full timePrimary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...
-
Customer Service
2 weeks ago
Brickfields, Malaysia Gratitude India Full time**Customer Service (Thai Speaking) - Airline or Aviation experience** Location: KL Sentral **Salary**: RM 4,000 Fluent in Thai + English Language 24H/7 Rotational shift **Qualifications/Requirements**: - Diploma and above educational qualification - Experience in Airline or Aviation customer service - Fluent in both Thai and English...
-
Airline Customer Service Executive
3 weeks ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB HIGHLIGHTS**: - Accessible by public transportations (LRT/MRT) - Attractive salary package - No night shift **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. - Manage customer...
-
Customer Service Executive
2 months ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time_**Come and join one of the top BPO company. **_ **Job Highlights**: - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by public transport general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - Exceeding...
-
Customer Service
3 weeks ago
Brickfields, Malaysia ManpowerGroup Full timePrimary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...
-
Airline Platform Customer Service Representative
2 weeks ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Job Summary**: As an Airline Platform Customer Service Representative, you will be the frontline ambassador for our brand, providing top-notch service to our passengers. Your role is crucial in ensuring that every interaction leaves a positive and lasting impression. If you're passionate about travel and possess excellent communication skills in Japanese,...
-
Airline Customer
2 weeks ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full timeJOB HIGHLIGHTS: Accessible by public transportations (LRT/MRT) Attractive salary package No night shiftJOB SCOPE: Respond to customers' general queries, complaints/feedbacks in a timely and accurate way Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. Manage customer complaints and feedbacks...
-
Airline Customer Service Executive
3 weeks ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB HIGHLIGHTS**: - Accessible by public transportations (LRT/MRT) - Attractive salary package - No night shift **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. - Manage customer...
-
Airline Customer Service Executive
2 weeks ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full timeJOB HIGHLIGHTS: Accessible by public transportations (LRT/MRT) Attractive salary package No night shiftJOB SCOPE: Respond to customers' general queries, complaints/feedbacks in a timely and accurate way Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. Manage customer complaints and feedbacks...
-
Customer Service Executive
2 months ago
Brickfields, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Usual inquries regarding air tickets, technical issues with the fligt, passenger support **REQUIREMENTS**: - At least 1 year Customer Service experience in BPO industry - Airline/Booking experience is a must **BENEFITS**: - Nearby to public transport - Professional development - KPI allowances **Job Types**: Full-time,...
-
Airline Customer Service
2 weeks ago
Brickfields, Malaysia LTS Search Full timeIdentify customers needs, clarify information, research every issue and provide solutions - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to difficult inquiries - Manage and resolve customer complaints - Identify and escalate issues to supervisors - Research required...
-
Airline Customer Service Executive
2 weeks ago
Brickfields, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Location**: KL Sentral **Job Scope**: - Respond to customer inquiries **Job Requirement**: - Must be able speak Cantonese/Mandarin/English - Can read and write - Have experience in Airline is advantageous **Salary Package**: - Basic : RM4,100 - KPI allowance **Working Hour**: - 24/7 rotational - 8 hours working + 1 hour break - Shift start at 9am,...
-
Airline Customer Service Executive
2 months ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB HIGHLIGHTS**: - Accessible by public transportations (LRT/MRT) - Attractive salary package - No night shift **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. - Manage customer...
-
Airline Customer Service Executive
2 days ago
Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB HIGHLIGHTS**: - Accessible by public transportations (LRT/MRT) - Attractive salary package - No night shift **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their travel related issues, bookings, reservations, ticketing, etc. - Manage customer...