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Airline Customer Service Representative

3 months ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

Job Overview
We seek a passionate and enthusiastic Airline Customer Service Representative (Native Japanese Speaker) to join our exceptional team.

As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed Japanese-speaking customers.

With your native fluency in Japanese and unwavering commitment to customer satisfaction, you will leave an unforgettable impression on every interaction.


Responsibilities:

  • Provide comprehensive travel assistance, including flight bookings, seat assignments, baggage handling, and itinerary changes
  • Resolve customer queries and handle complaints promptly and effectively
  • Build strong relationships with customers, fostering trust and loyalty
  • Follow up on customer requests, ensuring timely resolution and satisfaction
  • Maintain detailed records of customer interactions and transactions

Qualifications:

  • Native fluency in Japanese and English, with excellent communication skills
  • Strong interpersonal and communication skills
  • Exceptional problemsolving and conflict resolution abilities
  • Professional demeanor and a positive attitude
  • Passion for delivering remarkable customer service
  • Basic knowledge of the airline industry and travel concepts is preferred

職務内容
当社では、お客様サービス担当チームに加わる、情熱的で意欲的なエアラインカスタマーサービス担当者(ネイティブ日本語話者)を求めています。チームの重要な一員として、日本語を話す当社の大切な顧客に、世界クラスのサポートを提供する上で、重要な役割を果たしていただきます。ネイティブレベルの日本語能力と、顧客満足に対する揺るぎない姿勢を備えたあなたなら、あらゆる対話の中で忘れられない印象を残すでしょう。

責任
- 日本語を話す顧客からの電話やメールに対応します。
- フライトの予約、座席の割り当て、手荷物の取り扱い、旅程の変更など、包括的な旅行サポートを提供します。
- 顧客からの問い合わせを解決し、苦情を迅速かつ効果的に処理します。
- 顧客との強固な関係を築き、信頼とロイヤルティを育みます。
- 顧客からのリクエストを追跡し、タイムリーな解決と満足を確保します。
- 顧客とのやり取りや取引の記録を詳細に管理します。

資格
- ネイティブレベルの日本語と英語で、優れたコミュニケーションスキルを備えています。
- 対人関係構築スキルとコミュニケーションスキルに優れています。
- 問題解決能力と紛争解決能力に優れています。
- プロ意識があり、前向きな姿勢です。
- 優れたカスタマーサービスの提供に情熱を注いでいます。
- 航空業界と旅行の概念に関する基本的な知識を有していることが望ましいです。

特典と福利厚生
- 競争力のある報酬と福利厚生パッケージ
- リモートワーク可能な柔軟な勤務時間
- 包括的なトレーニングと開発プログラム
- フライト割引や限定オファーを含む旅行関連特典
- 貢献が評価される、ダイナミックで協調的な職場環境

Pay:
RM3, RM10,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (required)

Experience:

Airline Customer Care Specialist: 1 year (required)

Language:

  • Japanese (required)
  • English (required)