Customer Experience Associates

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

**Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information - Ensure customer satisfaction and provide professional customer support - Working in a team to achieve the required KPI elements and SLA **Requirements**: - Fluent in English and/or Bahasa Malaysia (spoken & written) - Able to speak in Mandarin will...

Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner. Manage and resolve customer complaints and escalate to appropriate teams when necessary. Maintain accurate records of customer interactions, transactions, comments, and complaints. Meet or exceed performance targets and KPIs. Other adhoc instruction...

Responsibilities: Deliver worldclass customer service while responding to customer inquiries and concerns via outbound calls Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations Respond and manage customer feedback and complaints accordinglyRequirements: Required language(s): Fluent in English and Mandarin Good...

**Responsibilities**: - Deliver world-class customer service while responding to customer inquiries and concerns via outbound calls - Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations - Respond and manage customer feedback and complaints accordingly **Requirements**: - Required language(s): Fluent in English...

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

**Looking for Internship Students for Account/Audit** **Responsibilities** - You will given opportunities to expand your working knowledge in our Accounting and Audit departments **Requirement** - Proficient in MS Office and MS Excel - Possess good communication skills - With or without experience - Duration at least of 6 months **More Details** - Contact...

**Responsibilities**: - Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. - Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to...

**Campaign building and comms** - _Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers._ - _To exceed customers' expectations in terms of customer service and accurate information._ - _Following up with customers to ensure their issues are resolved._ - _Gathering customer...

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

Campaign building and comms- _Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers._- _To exceed customers' expectations in terms of customer service and accurate information._- _Following up with customers to ensure their issues are resolved._- _Gathering customer feedback and...

Vacancy : Customer ServiceLocation: Ara Damansara, Selangor.Base Salary:RMDepartment - InboundWorking Hours - Rotational ShiftStart Date - Immediate JoinersHeadcounts - 60Fresher or Minimum 1 year of Customer Service experience is requiredMalaysians OnlyResponsibilities: Handling all inbound calls and live chat pertaining to customer general enquiries,...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service and accurate information. Work in a team to achieve the required KPI elements and SLA. Report on customer feedback and...

Customer Service ExecutiveResponsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints,comments,feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and...

Customer Service ExecutiveResponsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints,- comments,feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service and accurate information. Work in a team to achieve the required KPI elements and SLA. Report on customer feedback and...

Responsibilities: Handling all inbound calls and live chat pertaining to customer general enquiries, complaints,comments, feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service and accurate information. Work in a team to achieve the required KPI elements and SLA. Report on customer...

Vacancy : Customer Service - English Speaker Location: Ara Damansara, Selangor. Base Salary: RM RM 2300 Department Inbound Working Hours Rotational Shift Start Date November, 202 Headcounts 60 Fresher or Minimum 1 year of Customer Service experience is required Responsibilities: Handling all inbound calls and live chat pertaining to customer general...

**ROLE**:Customer Service Executive **LOCATION**: - Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) - **FREE **shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way -...