Customer Experience Admin

6 days ago


Ara Damansara, Malaysia Fujiaire Global Sdn Bhd Full time

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
- Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
- Maintain accurate and organized installer records, interaction logs, and documentation.
- Input and update the installer's information in the system.
- Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
- Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
- Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
- Contribute to the development and enhancement of customer service policies and procedures.
- Adhere to company standards, guidelines, and best practices in customer service.
- Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
- Provide support to team members by managing their administrative tasks when necessary.

**Requirement**
- Diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using MS Office (Word, Excel), and other relevant tools.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Empathy, patience, and a positive attitude when dealing with customers.

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)



  • Ara Damansara, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    Responsibilities: Exceeding customer expectation in terms of customer service & accurate information Ensure customer satisfaction and provide professional customer support Working in a team to achieve the required KPI elements and SLARequirements: Fluent in English and/or Bahasa Malaysia (spoken & written) Able to speak in Mandarin will be an added advantage...

  • Admin Assistant

    2 weeks ago


    Ara Damansara, Malaysia Blue Solutions Sdn Bhd Full time

    List-ID: 100393547Today 16:30 **Job Description**: - 1) Harmonious work environment & career advancement opportunity. 2) Attractive Incentive plan to boost up working morale - Job Details **Job Info & Requirement** - Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year, 1-3 years, 3-5 years- Job Categories- Admin/Data Entry-...


  • Ara Damansara, Malaysia Printlab Marketing Sdn Bhd Full time

    Sales Admin Executive Ara Damansara, Petaling Jaya. Salary RM2k + Commision Up To RM5k **Job Description**: - Attend enquiry, provide quotation and follow up. - Present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and fulfillment of customer needs. - Communicate...

  • Customer Executive

    2 weeks ago


    Kota Damansara, Malaysia EPIGENETIC EXPERIENCE CENTER SDN BHD Full time

    Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner. Manage and resolve customer complaints and escalate to appropriate teams when necessary. Maintain accurate records of customer interactions, transactions, comments, and complaints. Meet or exceed performance targets and KPIs. Other adhoc instruction...

  • Admin Purchasing

    3 weeks ago


    Ara Damansara, Malaysia Kunrui Construction Sdn Bhd Full time

    Purchasing 1. Ensure materials purchased are according with company's SOP. 2. Raise daily PO to Admin Manager for approval. 3. Responsible for requisition process for new product, from sourcing, negotiating quotations, renew and discontinue contract with supplier. 4. Perform checks on supplier's DO are received and return to Accounts Department. 5....


  • Ara Damansara, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information - Ensure customer satisfaction and provide professional customer support - Working in a team to achieve the required KPI elements and SLA **Requirements**: - Fluent in English and/or Bahasa Malaysia (spoken & written) - Able to speak in Mandarin will...

  • Admin Purchasing

    3 weeks ago


    Ara Damansara, Malaysia Kunrui Construction Sdn Bhd Full time

    Job Description: Admin 1. Responsible for the clerical task such as documentation, photocopying and etc. 2. Purchase medicine, stationery, pantry items, name cards, letter head etc. 4. Arrange for courier, post mail. 5. Monthly stock take documents (transfer form etc) 6. Maintain and send internal memo, correspondence and internal sales order. 7. Daily...

  • Admin Purchasing

    3 weeks ago


    Ara Damansara, Malaysia Kunrui Construction Sdn Bhd Full time

    Job Description: Admin 1. Responsible for the clerical task such as documentation, photocopying and etc. 2. Purchase medicine, stationery, pantry items, name cards, letter head etc. 4. Arrange for courier, post mail. 5. Monthly stock take documents (transfer form etc) 6. Maintain and send internal memo, correspondence and internal sales order. 7. Daily...

  • Sales Admin Executive

    2 weeks ago


    Ara Damansara, Malaysia Printlab Marketing Sdn Bhd Full time

    Sales Admin ExecutiveAra Damansara, Petaling Jaya.Salary RM2k + Commision Up To RM5kJob Description: Attend enquiry, provide quotation and follow up. Present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and fulfillment of customer needs. Communicate effectively with...

  • Admin Assistant

    1 week ago


    Ara Damansara, Malaysia MYEDU GROUP SDN BHD Full time

    **China Students Management Centre** **Responsibilities**: - Application Handling - EMGS Visa Processing - Communication with agents - Registration & students support - Project administration - Documents checking **Requirements**: - General administration knowledge and experience - Good proficiency in Chinese and English - Good working attitude - Willing...

  • Admin Purchasing

    2 weeks ago


    Ara Damansara, Malaysia Kunrui Construction Sdn Bhd Full time

    Job Description:AdminResponsible for the clerical task such as documentation, photocopying and etc.Purchase medicine, stationery, pantry items, name cards, letter head etc.Arrange for courier, post mail.Monthly stock take documents (transfer form etc)Maintain and send internal memo, correspondence and internal sales order.Daily key-in workers attendance in...

  • Admin Assistant

    6 days ago


    Ara Damansara, Malaysia MYEDU GROUP SDN BHD Full time

    **China Students Management Centre** **Responsibilities**: - Application Handling - EMGS Visa Processing - Communication with agents - Registration & students support - Project administration - Documents checking **Requirements**: - General administration knowledge and experience - Good proficiency in Chinese and English - Good working attitude - Willing...

  • Admin Clerk

    1 week ago


    Ara Damansara, Malaysia Bidara Cahaya Enterprise Full time

    Handle administrative task seperti Data entry, Update databased, Issue settlement surat, Payment voucher, Filing, Photocopy, Scanning And Etc. - Confirmation Customer Working or Not And Check Credit Report - Handle Company Social Media Account And Post - Handle Customer - Mahir Aplikasi Komputer Seperti Microsoft Word And Excel - Bertanggungjawab Dan Amanah...

  • Admin Assistant

    3 weeks ago


    Ara Damansara, Malaysia Revolution Squad Full time

    List-ID: 104529138Today 18:10 **Job Description**: - Menguruskan data entry menggunakan microsoft office. Menyimpan rekod rekod klien Dan sebagainya - Job Details **Job Info & Requirement** - Contract Type- Full-time- Job Type- Executive- Experience Level- < 1 year- Job Categories- Admin/Data Entry- Minimum Education Required- SPM- Language Required-...


  • Ara Damansara, Malaysia Concrete Arts Sdn Bhd Full time

    To perform general administration and data entry duties. (E.g. answering calls, whatsapp, photocopy, mailing, filing, assist accounting) - Maintain a systematic filing system and safe keeping of important documents - To provide administrative support - To perform other related activities as when necessary - Ensure all attendance are recorded and updated -...

  • HR & Admin Intern

    2 weeks ago


    Ara Damansara, Malaysia Tapway Sdn Bhd Full time

    **Position: HR & Admin Intern** **Tapway Sdn Bhd** Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation. The Company provides a platform to build, train, deploy and monitor AI Vision technology solutions in physical spaces to help businesses eliminate low-skilled manual labor, improve service...


  • Ara Damansara, Malaysia Concrete Arts Sdn Bhd Full time

    To perform general administration and data entry duties.(E.g. answering calls, whatsapp, photocopy, mailing, filing, assist accounting) Maintain a systematic filing system and safe keeping of important documents To provide administrative support To perform other related activities as when necessary Ensure all attendance are recorded and updated Followup...

  • Branch Admin

    2 weeks ago


    Ara Damansara, Malaysia Social Bee Sdn Bhd Full time

    **Position** : Branch Admin **Location** : Ara Damansara (_Nearby LRT Ara Damansara_) **Salary Range** : RM 2,500 - RM 3,000 **Working Hours** : 5 days a week **As a Branch Admin, your responsibilities are**: - To manage the branch daily operation & administration system in real estate field. - To assist the management and implementation of sales...

  • Admin Assistant

    1 week ago


    Ara Damansara, Malaysia GMS Full time

    Position : Branch Admin Salary Range : RM 2,300 - RM 4,000 Working Hours : 9.00am - 6.00pm (Monday - Friday) Location : Ara Damansara Job Scope - To manage the branch daily operation & administration system in real estate field. - To assist the management and implementation of sales activities administration & facilities functions. - To maintain office...

  • Native Japanese

    1 week ago


    Ara Damansara, Malaysia GrowthFn Sdn Bhd Full time

    **Native Japanese Customer Support Executive** Location: Ara Damansara, Malaysia Office base Project: Food Delivery - Bilingual Language: Japanese (Native only) & English (Business level) Joining dates: 29th Jul: 3 headcounts 30th Sept: 4 headcounts **Salary**: Basic salary : RM9000 + KPI : Up to RM370 + Shift allowance : Up to RM1200 Shift Timings:...