E-commerce Executive
2 weeks ago
THE ROLE
The E-Commerce Executive is responsible for managing and optimizing our presence on various online platforms in Malaysia (e.g., our own website, Shopee, Lazada, and etc).
THE RESPONSIBILITIES
- Able to use photoshop/illustrator to design products
- Manage and update product listings, including titles, descriptions, images, and pricing, across multiple ecommerce platforms.
- Ensure product listings comply with platform guidelines and optimize them for search visibility.
- Monitor and adjust pricing strategies to remain competitive in the marketplace.
- Conduct regular competitor analysis to identify pricing trends and opportunities.
- Coordinate with Logistics and Merchandising teams to ensure sufficient stock levels for marketplace sales.
- Implement strategies to prevent overstock or outofstock situations.
- Manage and process incoming orders, ensuring orders are fulfilled accurately and on time.
- Resolve any orderrelated issues promptly and provide excellent customer service.
- Track and analyze key performance metrics (e.g., sales, conversion rates, customer reviews) on marketplace platforms.
- Identify areas for improvement and implement strategies to enhance performance.
- Monitor and respond to customer feedback and reviews on marketplace platforms.
- Implement strategies to maintain high customer satisfaction and ratings.
- Collaborate with marketing team to create and manage promotional campaigns and advertisements on marketplace platforms.
- Stay updated on marketplace policies and ensure compliance in all activities.
- Address any policy violations or issues promptly.
KEY REQUIREMENTS
- Minimum qualification of Diploma in Business, marketing or related fields (preferred).
- Prior experience in Ecommerce marketplace management or related roles is required.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Proficiency in Microsoft Excel or data analysis tools.
- Excellent communication and organisational skills.
- Team oriented personality, and able to undertake given tasks independently.
- Knowledge of search engine optimization (SEO) principles is a plus.
Salary:
RM1, RM2,500.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)
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