Finance Officer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time
Summary

Administration

  • Ensures all documents related to the section properly filed for reference.
  • Ensures all documents related to the section including Sales and Office Rental contracts, group orders and amendments are properly filed for reference.
  • Maintains an uptodate alphabetical "Open Accounts" for Accounts Receivable.
  • Assists to ensure that the credit activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
  • Oversees the preparation and update of individual Departmental Operations Manuals.
  • Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
  • Keeps and safeguards all contracts and financial documents.
  • Attends and contributes to all meetings as required.
  • Maintains organised files of all pertinent audit records.

Customer Service

  • Provides the appropriate level of professional, courteous and caring service to guests, suppliers and other associates
  • Assists with Host duties as requested and required due to operational needs
  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.

Financial
***- Understands thoroughly Hyatt Corporation objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables for the activities of the Financial Manager.

  • Provides a summary of the aging report required by the Accounting and Control division to prepare monthly reports.
  • Provides Sales and Marketing employees and Heads of Department with information necessary for them to manage their customers.
  • Processes all charges and credits to City Ledger, in a timely manner.
  • Be fully conversant with the credit policy and procedures.
  • Ensures that all transfers to City Ledger through Night and Income Auditors do agree with the control account.
  • Prepares and forwards to the Finance Manager for review and signature all City Ledger adjustments that need to be made before either inputting them through the Sales Ledger, or before they are posted by the Front Office Clerk-Cashier.
  • Ensures the accuracy of all charges and credits posted to the individual accounts.
  • Processes invoices/folios promptly and to render interim and monthly statements and followup letters on a timely basis.
  • Ensures that the posting of invoices and settlements is uptodate and that payments are correctly aged.
  • Ensures that returned checks are recorded in the City Ledger, that unapplied credit balances are reconciled and that mínimal variances in payments are cleared at the time of receipt.
  • Reconciles accounts receivable trial balances and General Ledger control accounts each month and to insure accurate aging.
  • Monitors and maintains support of all advances deposits and to balance them to the general ledger at monthend.
  • Liaises with the Finance manager at all times regarding guest queries, credit card chargebacks and open balances and general credit terms.
  • Maintains one uptodate alphabetical open accounts file for joint use by both Accounts Receivable and the Finance manager.
  • Ensures that room rate charges to travel agents are in accordance with the contract.
  • Ensures that group billings are completed as per contract.
  • Initiates payment of travel agents commissions on the basis of verified computer reports.
  • Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
  • Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
  • Assists in conducting credit investigations and collects delinquent accounts of customers.
  • Assists the Finance Manager in the investigation of fraud cases and assists to liaise on any possible legal action on collection for worthless checks and delinquent bills.
  • Prepares collection reports to ascertain status of collections and balances outstanding.
  • Familiar with and strictly adheres to the Hotel's Credit Policies & Procedures, assists the Finance Manager in evaluating effectiveness of current collection Policies & Procedures.
  • Assists in auditing delinquent accounts that are considered as unrecoverable.
  • Reports to Finance Manager unfavourable information, which may affect a customer's credit standing, so as to allow timely action.
  • Assists to check inhouse guest balances on daily basis and reports any findings to the Finance Manager.
  • Assists in the investigation of disputed charges and f

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