Current jobs related to Customer Service - Kuala Lumpur, Kuala Lumpur - GrowthFn Sdn Bhd

  • Senior Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Labs Full time

    Sales, Marketing & LeasingWe are seeking a highly skilled and experienced Senior Manager to lead our sales, marketing, and leasing efforts. As a key member of our team, you will be responsible for developing and implementing effective sales and marketing strategies to achieve business objectives and sales targets.Develop and implement sales and marketing...

  • Customer Success Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over...

  • Field Service Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job SummaryWe are seeking a skilled Field Service Engineer to join our team at Wohn-Service-Team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in Malaysia. Your primary focus will be on ensuring the continuous function of AEG PS products and systems, while also providing...

  • Field Service Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Wohn-Service-Team. As a Field Service Engineer, you will be responsible for providing top-notch service and support to our customers in the power solutions industry.Main ResponsibilitiesVisit customer sites to install, maintain, commission, and repair power supply and...

  • Head of Customer Service

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    Job DescriptionJob Title: Head of Customer ServiceJob Summary:Hiredly X is seeking a highly skilled and experienced Head of Customer Service to lead our customer service team and drive service excellence across the organization. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, Net...

  • Customer Service Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    {"title": "Head of Customer Service", "description": "Job SummaryHiredly X is seeking a seasoned professional to lead our customer service team. As the Head of Customer Service, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across multiple channels.Key Responsibilities:Develop and execute...

  • Customer service representative

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIME's Group Full time

    Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our...

  • Customer service professional

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Srg Asia Pacific Sdn Bhd Full time

    POSITION SUMMARY : Are you ready to make a difference as a Customer Service Professional (CSP)?Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency. Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.DUTIES AND...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Description**About Us**SummitNext Technologies Sdn Bhd is a leading online trading platform dedicated to providing exceptional trading experiences to clients worldwide. We are committed to delivering top-notch customer support, innovative trading tools, and a secure trading environment.**Job Summary**We are seeking a highly motivated and skilled Customer...

  • Customer service executive

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Jobstore Group Full time

    Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist clients with job posting questions and issues, providing solutions and support. Manage and resolve customer complaints effectively, aiming for high satisfaction. Process job postings, update job listings, and maintain accurate records....

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary: We are seeking a dedicated professional to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd as a Customer Support Specialist. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    About the RoleOrientate new customers to AIA family to improve customer loyalty and retention.Key Responsibilities:Introduce new customers to AIA and familiarize them with the product purchased and services available.Build customers' confidence and loyalty to AIA's products and services.Reinforce main differentiators and key benefits of products and...

  • Banking customer service

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIMESCONSULT Full time

    Banking Customer Service - 24/7 Basic Agensi Pekerjaan Times Management Consultancy Sdn Bhd Kuala Lumpur, Kuala Lumpur, Malaysia RM RM 4000 Full Time 1 month ago WHAT YOU'LL BE DOINGProvide timely support to customers through available communication channels (inbound, outbound calls and email)To ensure professional, efficient, and quality service to Clients....

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are seeking a Customer Care Officer to contribute to our team's success. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation...

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Danaher Full time

    Customer Service Representative Pall Corporation, a global leader in high-tech filtration, separation, and purification, is seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customers. This is an...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    {"Job Title": "Customer Care Officer", "Job Summary": "At Cartrack, we're seeking a skilled Customer Care Officer to provide exceptional support to our customers. As a key member of our team, you'll be responsible for maintaining a positive and professional attitude towards customers, explaining our platform's applications, and training customers on how to...

  • Executive, customer service

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job SummaryThe role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty.ResponsibilitiesHandling Customer Inquiries:Respond to customer inquiries via phone, email, chat, or social media...

  • Executive, customer service

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job Summary The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty.Responsibilities Handling Customer Inquiries:Respond to customer inquiries via phone, email, chat, or social media...

  • Customer Service Representative

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is partnering with a pioneer fintech company committed to revolutionizing financial services through innovative technology. Their focus is on delivering secure, user-friendly solutions that simplify financial management for individuals and businesses. about the jobAs a Customer Service Representative, you'll assist customers with...

Customer Service

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:

Customer Service Mandarin Speaker
Location:
Kuala Lumpur( NU Tower 2 (KL Sentral), Malaysia

Basic Salary starts at RM Slightly Negotiable) + Allowances

English + Mandarin Language

Operation Hours: 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon -Friday

Permanent Position and Insurance Coverage under AIA

Specific responsibilities:

  • Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
  • Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification)
  • Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professionally say no to requests that violate those policies.
  • Utilize proactive approach as indicated in model, looking beyond the case to wider customer account activity and support needs.
  • Focus on Business Outcomes and Customer Experience impacting metrics; maintain acceptable level of
performance as measured via agent certification standards.

  • Maintain ownership and accountability of requests; leverage support from Customer Service resources as


appropriate to drive resolutions while minimizing requestor effort; understand when to seek guidance and team with agents across the globe to solve problems.


  • Collaborate with crossfunctional partners,, and vendor representatives along with other resources in support of successful customer outcomes.
  • Identify issues, carry out (RCA) Root Cause Analysis on cases that don't meet expectations and implement process fix (in conjunction with Process Owners) to prevent future occurrences.
  • Proactively share tacit knowledge gained through customer interactions via KM contribution approach so that knowledge can be leveraged by entire team.
  • Focus on process improvement and automation opportunities via identification, qualification, and development of improvement ideas in conjunction with staff.
  • Leads should have a proactive focus on the backlog management and communicate updates frequently. Lead should also be responsible to provide solutions to enable automation. Need to articulate and communicate the problem statement and RCA effectively. Share weekly business metrics.
  • Lead should be responsible for the training/coaching of agents based on the feedback, trouble shooting of the escalation of cases, closed loop process, working with team on process and documentation needs. Lead is
expected to put an action plan for scenarios like metrics or agents not meeting expectations (SLAs, backlog, CXSAT, following process)

  • Domains:
  • Partner
  • Distributor
  • Customer
  • Field
  • Program Team

Job Types:
Full-time, Permanent

Salary:
RM4, RM4,200.00 per month

Application Question(s):

  • What nationality are you?
  • Can you speak, read and write Mandarin?
  • The position requires day shift of 6am6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon Friday, are you okay with it?
  • The role is urgent, how soon can you join (Notice Period)?
  • The salary is fixed, the salary is RM4200 + Allowance, are you okay with it?