Customer Service

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

**Responsibilities**: - Communicate with clients and shippers and resolve any complaints. - Prepare shipping quotes for customers. - Negotiate shipping fees with couriers. - Prepare sales reports for senior management. - Keep a meticulous record of shipment information. - Help manage current customer accounts. - Deal with a high volume of inbound and...

Responsibilities: Communicate with clients and shippers and resolve any complaints. Prepare shipping quotes for customers. Negotiate shipping fees with couriers. Prepare sales reports for senior management. Keep a meticulous record of shipment information. Help manage current customer accounts. Deal with a high volume of inbound and outbound phone calls....

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

JOB RESPONSIBILITYResponsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork.To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a timely and...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. Address customer complaints and resolve issues promptly to ensure a positive customer experience. Assist in maintaining customer databases and records, ensuring accuracy and completeness. Collaborate with the sales team to prepare reports and...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Job descriptionJob Overview: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging.Responsibilities:Live Chat Support: Provide prompt and effective customer support through live chat channels.Address customer...

**Key Responsibilities**: - Schedule service appointments for customers** **- Resolve customer complaints quickly and effectively** **- Follow up with customers to ensure satisfaction** **- Maintain a friendly and professional attitude** **- Respond promptly to customer inquiries** **- Build strong relationships with customers** **- Understand customer...

**JOB SCOPE** To actively seek out new customers and generate sales leads To build and maintain strong relationships with existing and potential clients. To present and demo0nstrade company products and services to prospective customers. **REQUIREMENTS** Minimum SPM Minimum 2-3 years’ marketing experience in Logistics, Forwarding or related...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with customer in terms of high confidence level 4. Communicate and follow-up with customer on the status of their shipments or deliveries. 5....

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Able to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...

Able to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...

Company Overview:Job Descriptions: Conduct followup calls or chats for customers who have expressed interest in specific products or services. Provide detailed product information and address customer inquiries effectively. Proactively identify opportunities to upsell and crosssell related products and services during customer interactions. Offer...

Respond to guest inquiries, concerns, and complaints promptly and professionally. Provide information to guests about the resort, its amenities, and nearby attention. Assist guests with making reservations for activities and events. Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that guests' needs...