Customer Success Manager

2 weeks ago


Shah Alam, Selangor, Malaysia Bayu Somerset Sdn Bhd Full time

Job Description:
Customer Success Manager

Responsibilities

  • Lead customer service and fulfillment.
  • Establish clear client retention goals
  • Focus on prenand after service sale
  • Upsell services and products with the brand image
  • Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Experience in managing a diverse group and training each according to company standards
  • A communications or marketing degree is preferred

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Application Question(s):

  • What is your expected Salary?
  • When is your expected date to join our company?

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)


  • Shah Alam, Selangor, Malaysia MaidEasy Sdn Bhd Full time

    Customer Success Associate is a very critical role to the company and the incumbent acts as an ambassador to the brand.The main objective of this role is to provide an A-class customer experience via call or virtual. Customer Success Associate will be assisting our customers case-by-case and ensure any enquiries or issues are attended timely, accurately, and...

  • Shampoo Girl

    2 weeks ago


    Shah Alam, Selangor, Malaysia MEDINA SUCCESS SDN BHD Full time

    Perempuan (Muslim) - Pengangkutan sendiri (company juga menyediakan transport) - boleh bekerja lebih masa / public holiday - berpengalaman sekurang-kurangnya setahun - atau mempunyai sijil/diploma berkaitan dandanan rambut - berumur 18 tahun ke atas Tanggungjawab - Mengemas salon - Melayan Pelanggan di Salon untuk perkhidmatan rambut - Mempunyai kemahiran...


  • Shah Alam, Selangor, Malaysia Aisling Consulting Full time

    Greetings Everyone,We are currently looking to Hire Customer Service Executives in the banking industry based in PJCore Responsibilities To ensure efficient problem and complaint resolution To crosssell additional Bank products and service Processing payment and client information Identify and escalate priority issues through proper channels when necessary...


  • Shah Alam, Selangor, Malaysia Scout Sparrow Consulting Sdn Bhd Full time

    Specific Role Responsibilities:As a CSR Manager, you will be working Monday to Friday, toOverseeing the entire CR process from order receipt to final shipping, ensuring all orders meet specifications and delivery deadlines.Preparing relevant documentation and generating regular weekly and daily reports.Regularly liaising with shipping to book correct...

  • Sales Logisti Manager

    2 weeks ago


    Shah Alam, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Responsibilities: Direct and monitor the work flow of the entire office. Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed. Develop and manage operating budgets. Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and...


  • Shah Alam, Selangor, Malaysia RENTWISE SDN BHD Full time

    Key responsibilities/Accountabilities:To Lead Credit Control, Billing and Contract Management Team to manage Accounts Receivable and to ensure an effective governance of framework and practices.Credit Control Drive proactive customer communication to manage timely credit and collections management activities based on approved credit terms. Sending payment...

  • Sales Manager

    2 weeks ago


    Shah Alam, Selangor, Malaysia Sugarscarf International Sdn Bhd Full time

    JJob descriptionAt Sugarscarf International Sdn Bhd, the sales team is the engine that drives the global consumer reach of our packaging solutions. We're seeking a qualified sales manager who can help keep this engine running with their own sales skills as well as leadership of a team of driven sales representatives. The ideal sales manager has deep...


  • Shah Alam, Selangor, Malaysia HYGR SDN BHD Full time

    Company DescriptionHYGR is a sustainable personal care brand that manufactures its own line of natural personal care products. The brand is committed to providing personal care solutions that are sustainable and environmentally friendly. HYGR strives to transform consumer habits by promoting the use of less plastic and sustainable packaging. The company's...


  • Shah Alam, Selangor, Malaysia Staffing360 Sdn Bhd Full time

    Identify and execute new business opportunities and partnerships within the healthcare industry sector. Partnership Development ; Build relationships with potential partners, distributors, or collaborators to expand the Company's reach. Sales Strategy ; Develop and execute strategies for increase sales and revenue. Market Entry ; Plan and execute market...

  • Sales Manager

    2 weeks ago


    Shah Alam, Selangor, Malaysia Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a truly...


  • Shah Alam, Selangor, Malaysia TECHNOMECH M SDN BHD Full time

    As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits.If this sounds like something you may be a good fit for, Read...


  • Shah Alam, Selangor, Malaysia Padini Holdings Berhad Full time

    Direct the daily operations of the CCR team by planning, prioritizing and delegating work tasks to ensure proper functioning of the department; Identify and implement strategies to improve quality of service, productivity and profitability by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and...

  • Area Manager

    2 weeks ago


    Shah Alam, Selangor, Malaysia PUSAT BORONG MATAHARI (SHAH ALAM) SDN BHD Full time

    JOB DESCRIPTIONPosition : Operation Area ManagerDepartment : OperationReporting Line : Operation General ManagerAn Operation Area Manager is in charge of the operational and financial aspects of all branches in order to accomplish the company's performance, profit, and business growth objectives. Their responsibilities include educating and developing...


  • Shah Alam, Selangor, Malaysia Agensi Pekerjaan Glory HR Solutions (M) Sdn. Bhd. Full time

    A leading third party administrator in Medical Insurance Industry is seeking a Fresh Graduates or experienced in Customer Service located at Bukit Jelutong, Shah Alam.As a Customer Service Executive, you will play a critical role in:Attend to inbound calls. Ensuring customer satisfaction and building strong relationships. Keep a record of customers'...


  • Shah Alam, Selangor, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Responsible for overseas business development and project coordination in APAC Key accounts/Sales management includes overseas customers relationship handling (key accounts and dealers), customers visit, sales lead management, projects identification, contract terms negotiation, sales contracts confirmation, and project management (including but not limit to...


  • Shah Alam, Selangor, Malaysia Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a truly...


  • Shah Alam, Selangor, Malaysia Freight Mark Global Services Sdn Bhd Full time

    Customer Liaison: Act as the primary point of contact for customers exporting goods to Thailand and other crossborder destinations. Build and maintain strong relationships with customers, understanding their needs and providing exceptional service. Address customer concerns and resolve issues efficiently, ensuring high levels of customer satisfaction.Export...


  • Shah Alam, Selangor, Malaysia Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a truly...

  • Manager, Account

    2 weeks ago


    Shah Alam, Selangor, Malaysia Avient Full time

    Essential Duties & ResponsibilitiesThe purpose of the Sales Function is to deliver:Profitable revenue growth, including robust new business development.Achieve stated gross margin targets as a percentage of sales.Approach the sales process with a high degree of professionalism and effectiveness by successful utilization of customer centric selling skills and...


  • Shah Alam, Selangor, Malaysia Hiredly X Full time

    Sales Leadership: Lead and motivate a team of Enterprise Account Managers to achieve the common business goal. This includes providing a clear direction, championing change, influencing others, and creating an environment that fosters professional and personal success. Driving Results: Lead the sales team to collaborate with solution consultants to develop...