Customer Service Assistant
2 weeks ago
- Mengikuti semua prosedur, tatacara komunikasi yang ditetapkan.
- Sentiasa mengekalkan imej professional dan mesra pelanggan ketika berurusan tidak kira secara telefon, emel, surat atau bersemuka.
- Mengendalikan aduan pelanggan dan mengumpulkan maklum balas dari pelanggan untuk peningkatan perkhidmatan.
- Menyusun data untuk tujuan pelaporan mengenai hal-hal yang berkaitan dengan kepuasan pelanggan, aduan, pertanyaan dan lain-lain.
- Menyediakan maklumat produk/perkhidmatan kepada pelanggan dengan menggunakan kaedah yang bersesuaian.
- Memastikan penglibatan di dalam setiap aktiviti syarikat terutamanya yang melibatkan khidmat pelanggan.
Lain-lain:
- Menjalankan tugas-tugas lain yang diarahkan oleh pihak pengurusan dari semasa ke semasa.
- Senarai di atas adalah tidak terhad dan majikan mempunyai hak untuk menambah atau mengurangkan huraian kerja di atas dari masa ke semasa.
**Salary**: RM1, RM1,800.00 per month
**Benefits**:
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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