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Call Centre Customer Service Officer(Melaka)
1 week ago
POSITION TITLE:
Call Centre Customer Service Officer(Melaka)
INTAKE: 01 March 2024
CONTRACT DURATION:12 Months
SALARY:
RM1,500 to RM1,800 + Allowances
WORK LOCATION:
Jalan Konvensyen, Melaka International Trade Centre Ayer Keroh, Melaka.
WORKING HOURS:
Monday - Sunday, 08:00AM - 10:00PM (Rotational Shift - 2 Days Off / Per Week)
JOB DESCRIPTION
KEY ACCOUNTABILITIES:
- To attend / answer incoming calls from customer, identify the issue and assist them to solve the problem by providing the right solution
- To provide prompt personalized service to callin enquiries and feedback from customers
- To deliver accurate information and efficient service in answering request, providing information and resolving issues on services for customers
- To follow up and ensure completion of coordination of each case and update case status in system in timely manner
- To listen and understand customer requests / inquiries with accurately and polite
JOB REQUIREMENTS:
- Minimum SPM/Diploma with relevant working experience
- Compulsory fluency on English verbal communication. Ability to speak other local language is an added advantage.
- Possess excellent interpersonal and communication skills
- Computer literate with the ability to quickly adapt to telco system
- Attains pleasant personality with positive working attitude as a team player
- Obtains excellent telephone communication skill and phone etiquette
- Outstanding customer service skills, highly customer focused, with a desire to resolve each customers issue
- Passion towards customer service and understand primarying job responsibilities
- Proceed on some research about Telekom Malaysia before interview
FOR FURTHER ENQUIRIES, KINDLY DO 'WHATSAPP' AT
Job Types:
Full-time, Contract, Fresh graduate
Contract length: 12 months
Salary:
RM1, RM1,800.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
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