Direct Channel Sales Coaching, Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

  • It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
  • And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purposeled brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._
So if you believe in inspiring a better future, read on.

About the Role

In this role, the individual will coach and mentor the telemarketing team to achieve Key Performance Indexes (Sales Targets).

  • Coaching of the Telemarketing team to ensure productivity and efficiency in meeting business targets.
  • Ensure team members are familiar with product knowledge and program specifications.
  • Handle and resolve enquiries escalated from team members as and when vital.
  • Ensure team members understand the company policies and management procedures.
Job Requirements

  • Degree holders with minimum 2 years' experience in managing a telemarketing team. Nondegree holders with validated experience will also be considered.
  • Strong leadership and people management skills.
  • Possesses drive for performance and efficiency.
  • Good team building, interpersonal skills, and able to connect with people at all levels.
  • Excellent training, coaching, analytical and problemsolving skills.
  • Strong language command in English and Bahasa Malaysia; with the ability to speak other languages/ dialects would be an added advantage.
LI-DNI

  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


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