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Customer Support

3 months ago

Tampoi, Johor, Malaysia MINDE Group Full time

Job description:

  • Communicate with customers and understand their needs and identify sales opportunities / develop potential customers and follow up on leads
  • Create and manage customers account.
  • Work collaboratively with internal and external stakeholders to provide customers with quality services
  • Maintain a high degree of professionalism with customers to establish and create a good customer experience.
  • Manage customer database and prepare costing / analysis reports
  • Manage customer complaints, provide appropriate solutions and followup to ensure resolution.
  • Support office administration and other tasks as assigned by the supervisor.

Job requirements:

  • At least an Advanced/Higher/Graduate Degree in any field.
  • Experienced, 3 years and above in relevant positions.
  • Demonstrate the ability to work in a collaborative environment that requires to coordinate with other departments and stakeholders.
  • Have good Initiative, analytical and negotiation skills.
  • Willing to take on more tasks/responsibilities when the business requires
  • Disciplined, hardworking and able to perform under pressure
  • Possess own transport
  • Willing to travel

Pay:
RM4, RM5,000.00 per month

Schedule:

  • Monday to Friday