Call Center Agent

4 weeks ago

Kota Kinabalu, Sabah, Malaysia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

What will I be doing?

As the Operator, you will be responsible for performing the following tasks to the highest standards:


• Actively seeking verbal feedback from customers and team members at every opportunity.


• Agree on and implement actions to make improvements to customer service.


• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.


• Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.


• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).


• Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.


• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.


• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.


• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.


• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.


• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.


• Be proactive towards customers, assisting them with any reasonable requests.


• Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.


• Familiar with operating the telephone, FCS, OnQ PM and Micros system.


• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.


• Take on an active role in the Guest Service Centre.


• Describe, assign and delegate duties and authority for the operation of the department at all times.


• Understand the situation in other departments and their implications for your own department.


• Plan ahead and ensure adequate resources are available.


• Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.


• Communicate effectively with F&B and Kitchen teams to ensure in-room dining's quality and effectiveness.


• Ensure that the shift is reviewed, handovers and briefings are carried out.


• Maintain in-depth technical knowledge and skills required for the job.


• Maintain guest histories to assist with returning guests.


• Attend and participate in regular operational and hotel meetings.


• Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.


• Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.


• Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.


• Be aware of potential highs and lows in the business.


• Create an environment where "everyone sells".


• Forecasting potential costs.


• Following company control procedures, controlling costs without compromising standards.


• Understand the quantity and quality of people needed to operate the department.


• Regularly review individual and team performance against objectives and provide feedback.


• Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.


• Understand relevant Health & Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health & Safety.


• Ensure that safe and healthy working practices are implemented at all times.


• Maintain personal presentation to hotel and Hilton standards.


• Ensure that all reporting and servicing deadlines are met on a timely basis.


• Adhere to the hotel's security and emergency policies and procedures.


• Carry out any other reasonable duties and responsibilities as assigned.


• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.


• Understand basic spoken English to meet business needs.


• Maintain a high customer service focus by approaching your job with the customers always in mind.


• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.


• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.


• Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.


• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.


• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.


• Good organization and coordination skills.


• Strong sense of responsibility and self-motivation.


• Patient and responsible to solve all problems.


• Able to maintain excellent relations with team members.


• Able to work under great physical and mental pressure.


• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.


• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.


• Familiar with computer systems preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Call Center Agent

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Hilton Full time

    Call Center AgentWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Call Centre Agent

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain...

  • Call Centre Agent

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;...

  • Courier - Male

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia NORTH BORNEO WORLDWIDE EXPRESS SDN BHD Full time

    Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.SOLE AGENT FOR DHL EXPRESS IN KOTA...

  • Admin Account Executive

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Chemind Industries SB Full time

    Responsibilities: To followup with external provider on the purchases made, to ensure material is delivered accordingly. To ensure the monitoring and evaluation on the performance of the suppliers is done accordingly. To ensure the Approved External Provider List is established and purchase is make from those in the list. To prepare payments to external...

  • Manager - Credit

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Hilton Full time

    Manager - CreditWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Manager - Credit

    1 month ago

    Kota Kinabalu, Sabah, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Manager - Credit

    4 weeks ago

    Kota Kinabalu, Sabah, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Call Center Agent

    6 days ago

    Kota Kinabalu, Malaysia Hilton Full time

    Call Center Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Call Center Agent

    4 weeks ago

    Kota Kinabalu Sabah, Malaysia Hilton Kota Kinabalu Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Call Centre

    3 weeks ago

    Kota Kinabalu, Malaysia Easycall Solutions (M) Sdn. Bhd. Full time

    **Requirements**: Working on shift/work in the office. Strong communication, both written and verbal in English and Bahasa Malaysia. Exceptional interpersonal and rapport building skills. Patient, responsible, discipline and empathetic attitude in order to communicate with customer. Strong time management and organizational skills. Adaptability and...

  • Call Centre Agent

    4 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 23206872 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Call Centre Agent

    4 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 24043614 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Property Agent

    3 weeks ago

    Kota Damansara, Malaysia MYU Kota Damansara Realty Full time

    **MYU Realty Sdn Bhd (Kota Damansara Branch)** is a dynamic and rapidly growing property agency committed to providing exceptional service to our clients. We believe in fully supporting our agents to ensure their success in the competitive real estate market. What I am looking for is - _Loyalty, Willingness to Learn & Improve and...

  • Courier - Male

    6 days ago

    Kota Kinabalu, Malaysia NORTH BORNEO WORLDWIDE EXPRESS SDN BHD Full time

    Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. SOLE AGENT FOR DHL EXPRESS IN KOTA...

  • Reservation Agent

    2 months ago

    Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

    *** The Reservations Agent is responsible for providing quick and efficient service to all guests with reservation requests and inquiries for the hotel. This position is responsible for sharing information with prospective guests to capture sales, and then coordinating the details of reservations. **PRIMARY RESPONSIBILITIES** - On a daily basis, review...

  • Customer Service Officer

    5 days ago

    Kota Tinggi, Malaysia R Logic Sdn Bhd Full time

    **Duties and Tasks** - Communicate clearly with customers and potential clients to create strategies that grow our customer base. - Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services. - Log,...

  • Customer Service Officer

    4 weeks ago

    Kota Tinggi, Malaysia R Logic Sdn Bhd Full time

    **Duties and Tasks** - Communicate clearly with customers and potential clients to create strategies that grow our customer base. - Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services. - Log,...

  • Le Meridien Club Agent

    6 days ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 23116780 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Purchasing Executive

    3 weeks ago

    Kota Kinabalu, Malaysia JWA DESIGN & BUILD Full time

    Research potential vendors - Compare and evaluate offers from suppliers - Negotiate contract terms of agreement and pricing - Track orders and ensure timely delivery - Review the quality of purchased products - Enter order details into internal databases - Maintain updated records of purchased products, delivery information, and invoices - Prepare reports on...

  • Part Time Networking Bussiness

    6 days ago

    Kota Kinabalu, Malaysia AKX MARKETING Full time

    The job will full explain in Zoom Meeting only. Standby your apps and time. - Job only for Part time now - This is MLM concept Bussiness Without Pyramid Scheme - Agent, Dropship and Stockist Product are encouraged to apply. - Application will rejected if admin found that you not read first before apply. - All Education holder in any fields - Fresh graduates...

  • Sales Consultant, Mortgage-2

    5 days ago

    Kota Kinabalu, Malaysia Affin Bank Full time

    Sales Consultant, Mortgage-2 **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **ACCOUNTABILITIES** - Plans and develops new sales for Mortgage...

  • Reservation Agent

    3 weeks ago

    Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

    *** The Reservations Agent is responsible for providing quick and efficient service to all guests with reservation requests and inquiries for the hotel. This position is responsible for sharing information with prospective guests to capture sales, and then coordinating the details of reservations. **PRIMARY RESPONSIBILITIES** - On a daily basis, review...

  • Agent, Guest Service

    2 weeks ago

    Kota Tinggi, Malaysia Kerzner International Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

  • Reservation Agent

    2 weeks ago

    Kota Tinggi, Johor, Malaysia Hard Rock Hotel Desaru Coast Full time

    ***The Reservations Agent is responsible for providing quick and efficient service to all guests with reservation requests and inquiries for the hotel. This position is responsible for sharing information with prospective guests to capture sales, and then coordinating the details of reservations.PRIMARY RESPONSIBILITIES On a daily basis, review rates,...

  • Claim Accessor

    2 weeks ago

    Kota Damansara, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

    Working hours: Monday to Thursday, 12 - hour shift patterns Start work : 4 am - 4 pm - **Responsibilities**:_ - Handle inbound and outbound calls to customers and internal/ external stakeholders. - Make decisions concerning adjudication of claims under the terms and conditions, client expectations, and service level expectations. - Provide timely and...

  • Agent, Guest Service

    2 weeks ago

    Kota Tinggi, Johor, Malaysia Kerzner International Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

  • Admin Account Executive

    4 weeks ago

    Kota Kinabalu, Malaysia Chemind Industries SB Full time

    Responsibilities: - To follow-up with external provider on the purchases made, to ensure material is delivered accordingly. - To ensure the monitoring and evaluation on the performance of the suppliers is done accordingly. - To ensure the Approved External Provider List is established and purchase is make from those in the list. - To prepare payments to...