Current jobs related to Manager, Policy Servicing - Malaysia - Hong Leong Group

  • Policy Administration Manager

    4 weeks ago

    Malaysia Zurich 56 Company Ltd Full time

    Policy Administration Manager Job Summary Oversees assigned team members in the delivery of BAU processes on batch posting for Renewal & Notices, Suspense Management, Policy Benefits payment and Group Servicing are carried out within the set benchmark/SLA for Zurich Life and Zurich Takaful. Job Functions To approve Policy Benefits Payment or transaction...

  • Manager, Product Governance and Policies

    5 months ago

    Malaysia CIMB Group Full time

    1. Secretariat support to Group Policy and Procedure Oversight Committee (“GPOC”) and Management Product Approval Committee which covers all policies, procedures and products across CIMB Group’s consolidated entities. 2. Advisory role to the stakeholders of product governance and policy and procedure and relevant business units on the GPOC and MPAP...

  • Assistant Manager, Product Governance and Policies

    6 months ago

    Malaysia CIMB Group Full time

    **Secretariat Team** - Assist in the day-to-day running of GPOC/MPAC Secretariat and attending to correspondences/ queries to the Secretariats on GPOC/MPAC related matters. - Review and assess the policies and procedures (P&P) proposal submissions (for completion of the required information, sign off, right version template, and etc.) from all entities...

  • Service Delivery Manager

    5 months ago

    Malaysia Ensign InfoSecurity Full time

    Ensign is hiring ! - Responsibilities: - Leads the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes to achieve corporate and operational objectives and ensuring IT governance and controls are effective - Responsible for delivering and managing the service delivery improvement plan, managing risks...

  • Trade Services Manager

    5 months ago

    Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: Mentor and guide a team of Trade Services Specialists to achieve the following targets - Drive Multi Trade Line utilization to maximize fee income. - Ensuring efficient and error free processing of trade transactions in line with international...

  • Vice President, Product Governance and Policies

    5 months ago

    Malaysia CIMB Group Full time

    **Secretariat** - Responsible for the day-to-day running of GPOC and/or MPAC Secretariat and attending correspondences/ queries to the Secretariats on GPOC/MPAC related matters. - Review and assess the policies and procedures (P&P) proposal submissions (for completion of the required information, sign off, right version template, and etc.) from all entities...

  • Customer Service Assistant Manager

    5 months ago

    Malaysia PennEngineering Full time

    **Responsibilities** - Responsible for all service matters and develop procedures, policies, and standards and review them from time to time. - Assessing service statics and preparing department detailed reports to management. - Handle complex customer issues and escalated complaints / calls. - Work with production and sales to optimize the production output...

  • Customer Service Manager

    1 month ago

    Malaysia Juris Technologies Sdn Bhd Full time

    Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Manager. Huntsman Performance Products (HPP) is looking for a Customer Service Manager to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual will lead a Customer Service team and guide the team into a structured...

  • Customer Service Manager

    4 weeks ago

    Malaysia Juris Technologies Sdn Bhd Full time

    Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Manager. Huntsman Performance Products (HPP) is looking for a Customer Service Manager to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual will lead a Customer Service team and guide the team into a structured...

  • Service Manager

    5 months ago

    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic **Service Manager **to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget. To help to achieve this, we will provide you with a...

  • Service Technician

    5 months ago

    Malaysia Jebsen & Jessen Full time

    Position Summary Provide efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, troubleshooting, maintenance and servicing of equipment and its related parts. **Responsibilities**: - Attend to, with urgency, all service calls and is responsible to provide efficient and reliable scheduled maintenance for...

  • Assistant Service Manager

    5 months ago

    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic **Assistant Service Manager **to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget. To help to achieve this, we will provide you with a...

  • Duty Supervisor, Aircraft Services

    4 months ago

    Malaysia Malaysia Airline Full time

    **Job Title**: Duty Supervisor, Aircraft Services **Reports To**: Duty Manager Aircraft Services **Role Purpose**: - The Aircraft Service Duty Supervisor is responsible for the efficient use of resources to ensure operational performance. He is responsible to promote and deliver safe, timely and efficient ground handling services including operating all...

  • Service Integration Manager

    4 months ago

    Malaysia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Information Technology **Location**: Malaysia - Development Centre About The Role Service Integration Manager Reporting - Head of Service Operations (Workplace Technology Services) **Responsibilities**: - Responsible for the quality of integration service and process for all internal and external stakeholders...

  • Assistant Manager, Gapm

    4 months ago

    Malaysia CIMB Group Full time

    Responsible to manage lease administration and agreement of the Bank and prepare instruction for monthly rental payment via GEPS system - Contract Management and Payment Module. - Responsible to provide real estate advisory and services to Business Units (“BUs”) in order to source and acquire premises in order to fulfill the real estate requirements of...

  • Service Crew

    3 weeks ago

    Malaysia Paolo Gelato Paramount Sdn Bhd Full time

    Paolo Paolo Gelato Team Member Paolo Paolo Gelato is seeking a team member to provide exceptional customer service and support in a fast-paced environment. Key Responsibilities: Converse comfortably in English and represent the company in a positive manner at all times. Greet customers with a friendly and helpful disposition. Operate the point of...

  • Service Delivery Manager

    5 months ago

    Malaysia Ascentis Pte Ltd Full time

    COMPANY DESCRIPTION **About **Ascentis** Unlock Your Potential with a Growing and Dynamic Company. At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13...

  • Services Project Manager

    5 months ago

    Malaysia Ceridian Full time

    Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship...

  • Service Manager, Gwbpb

    6 months ago

    Malaysia CIMB Group Full time

    **Key Responsibilities** - Ensure completion of PB clients’ transactions related to FD and CASA. - Respond to any queries/complaints by PB clients and keep the PB Relationship Managers (PBRMs) updated on the progress. - Cross-sell other Consumer Banking products (credit card) to PB clients. - Ensure compliance with internal and external regulatory...

  • Customer Service Manager

    5 months ago

    Malaysia VYNCKE Full time

    VACANCY LOCATION: Malaysia The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to maximize customer satisfaction during the full lifetime of the plant by selling service, spare parts supply, operational assistance, helpdesk, maintenance contracts, project upgrades and on-site service...

Manager, Policy Servicing

3 months ago

Malaysia Hong Leong Group Full time

Add expected salary to your profile for insights

  • Perform customary personal and job supervisory duties required to ensure effective coordination and accomplishment of Policy Servicing processing units' activities.
  • Authorize to process and approve policy servicing alteration (financial and /or non-financial) requests, monitor and manage the Policy Servicing team, ensure requests are completed/ delivered within the department's Service Level Agreement.
  • Review, verify, approve and ensure that alteration requests are processed within specified guidelines and within or exceed the agreed service commitment benchmark, financial authority conferred, service delivery is error free and meets the requirements of customers. Controls are established to ensure accuracy and reliability.
  • Participate in quality improvement projects in line with Company's quality objectives; implement, monitor and review work process to enhance quality, productivity and efficiency.
  • Communicate/ liaise with branches, sales support team and customer service team on any changes to processes and guidelines.
  • Report to Head of Department (HOD)/ management on any departmental related issues, submitting the monthly SLA report or any report as and when required by HOD and/ or the Regulatory Bodies.
  • Conduct internal quality control audits as required and directed by HOD.
  • Actively participate in planning, coordinating, developing staff and/ or sales support training. Coaching of Policy Servicing staff/ sales support team and agency team.
  • Review and monitoring of Policy Servicing system related issues; liaise with related departments to resolve policy servicing issues/ errors. To be involved in Policy Servicing system requirements and setting of business rules.

Job requirements

  • Candidate must possess at least a Bachelor of relevant field/ FLMIS/ACS
  • Minimum 5 years of experience in Life Insurance Industry (particularly in Policy Servicing (POS/PAD)
  • Minimum of 2 years in supervisory position.
  • Strong interpersonal and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in spoken and written English
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Policy Manager?

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr