Customer Service Fronthouse

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

We are a 11 year old company F&B Company (Cake Tella,Ketocake) - Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls - Handle Delivery order and Packaging - Handle Complaint with appropriate solutions - Ensure Customer Satisfaction and Operation Efficiency - Communicate with Production Team to Ensure Operation Efficiency Monday to Saturday...

Work closely on customers' requests on delivery schedule and prepare shipping documents (Sales order,Delivery order,Invoice) for customersCoordinate with Production Department to manage and monitor customer order placements and sales order entries effectively to ensure timely fulfilment of all orders.To coordinate shipments/deliveries with...

We are a 11 year old company F&B Company (Cake Tella,Ketocake) Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls Handle Delivery order and Packaging Handle Complaint with appropriate solutions Ensure Customer Satisfaction and Operation Efficiency Communicate with Production Team to Ensure Operation EfficiencyMonday to Saturday 8 to 6pm,...

Provide online customer service through a live chat support system.Managing and monitoring social medial platformsIdentifying customer needs and helping customers use specific featuresExperience as a Customer Support or similar CS role is a plusHandling day to day escalation from customers.You can connect with me directly on * OR WhatsApp me on +* for more...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Handle inbound and outbound calls, emails, and chats from customers.Address customer inquiries, complaints, and issues promptly and effectively.Provide accurate information about products, services, and policies.Resolve customer complaints and issues by identifying the root cause and implementing solutions.Escalate complex or unresolved issues to...

Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...

Responsibilities: Provide customer service support via incoming calls for customers and manage escalations Manage and monitor social media platforms Reply to emails within specified timeline Handle daily escalations from customers Requirements: Must possess at least a SPM qualification Proficient in both BM and English languages Fresh graduates interested...

Responsibilities: Provide customer service support via incoming calls for customers and manage escalations Manage and monitor social media platforms Reply to emails within specified timeline Handle daily escalations from customers Requirements: Must possess at least a SPM qualification Proficient in both BM and English languages Fresh graduates interested...

Digital Marketing Executive: To assist in preparing marketing plan strategy.To assist in preparing new product launch or re-launch functions, include all marketing collaterals.To conduct project analysis, market survey, feedback on market needs and latest trend in market.Organise and assists marketing events, competitive promotional packages & Road Shows,...

Responsible for product introduction in storesDeliver excellent customer service and manage the needs of our customers through our communication channels (online & offline)Professionally handle inquiries and feedback pertaining to the company products and services from customers.Team cooperation to coordinate all aspects of operations No experience is...

Responsible for providing customer service support via incoming calls for brand’s customers and to manage escalations.Managing and monitoring social medial platformsReplying email within TAT timelineHandling day to day escalation from customers.You can connect with me directly on ************* OR WhatsApp me on +************* for more details. ...

**Job Scope**: 1)To answer call 2)To check incoming fax and proceed for further action 3)to issue and print Delivery order 4)to liaise with logistic to make sure smooth delivery 5)To assist other matter requires by Business Manager and other colleagues **Job Requirement**: Experience in using Microsoft excel/ word Strong attention to details and detail...

**Responsibilities**: - Booking customers in for vehicle servicing and repairs **Requirements**: - At least 1 year in customer focused role - Good phone manner - Good verbal communication **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Meal provided - Professional development Schedule: - Day shift Supplemental pay types: -...

Attend to client's feedback; complaints and requirements with careCheck customer's details and ascertain if the defect is within or after warranty periodPlan and schedule to carry out servicesAssign technician to carry out the services and ensure services is to be complete correctlyEnsure payment is collected (for any services after warranty period) High...