Technical Service

4 days ago


Petaling Jaya, Selangor, Malaysia Biomed Global Full time
Technical Service - Admin, Senior Executive/Assistant Manager
  • Salary Range MYR 4,000 - 6,999
  • City Bandar Sri Damansara
  • Country Malaysia
Job Description

Goals and Responsibilities for both Clinical, Life Sciences & Micro Teams

  • Fulfill Customer's & Internal Stake Holder's Needs & Satisfaction.
  • Manage & process spare part purchase requests and warranty claims submitted by engineers.
  • Collaborate with the Procurement team to ensure timely shipment arrivals, and ensure that all purchased and warranty claim parts are dispatched to tower upon arrival.
  • Inform relevant service admin team members and engineers of the arrival of spare parts.

Compliance Management

  • Ensure departmental adherence to ISO and GDPMD standards. Manage customer inquiries and reply within a specific time frame.
  • Manage inventory accuracy for spare parts and service tools according to the Master List Data.
  • Update service calls (closed calls) based on engineers' submitted reports and make necessary stock adjustments in SAP if any.
  • Maintain, follow-up with engineer and update training records to ensure compliance with departmental ISO quality objectives.

Reporting

  • Prepare and submit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO quality objective report, and AbbVie monthly report.
  • Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders (both entities) for job assignment and planning accordingly.

Training & Coaching

  • Develop training plans for subordinates under his/her supervision and provide mentoring, coaching & check-in with team members to enhance their skills and competencies.
  • Monitor their daily activities to ensure accuracy and compliance.
Requirements
  • Diploma or higher qualification.
  • 3-5 years of relevant administrative experience. Experience in this field will be an added advantage.
  • Have the necessary experience to lead teams effectively.
  • Experience in mentoring, coaching and training junior staff.
  • Communication and Problem-Solving:
  • Good verbal and written communication skills.
  • Demonstrated problem-solving skills with the ability to adapt to new challenges.
  • Quick learner with the capacity to understand and apply new concepts and processes efficiently.
  • Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
  • Ability to prepare, analyze data effectively and generate comprehensive reports.
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