Key Account Manager

5 days ago

Johor Bahru, Johor, Malaysia Industrial Filtration Full time

Industrial Filtration Sdn Bhd is a leading provider of dust filter bags and related filtration products. We specialize in optimizing filtration systems through the careful selection of the most suitable filter media, paired with precise fabrication to ensure the best fit for our clients. Our commitment to competitive pricing and swift delivery has established us as a trusted partner in the industry. As we continue to expand, we are seeking a dynamic Senior Account Manager to join our team.

Job Summary

We are looking for an experienced and proactive Senior Account Manager who will play a critical role in driving our marketing strategies and sales initiatives. The ideal candidate will have a strong background in B2B sales and marketing within the industrial or manufacturing sectors. This role is pivotal in managing key customer accounts, developing new business opportunities, and contributing significantly to our marketing direction.

Key Responsibilities

Account Management

  1. Manage and Grow Key Accounts:
    1. Build and maintain strong, long-lasting customer relationships with existing clients.
    2. Understand client needs and provide tailored solutions that optimize their filtration systems.
  2. Customer Satisfaction:
    1. Ensure high levels of customer satisfaction by delivering exceptional service and support.
    2. Address and resolve any issues or complaints promptly.

Marketing Direction

  1. Develop Marketing Strategies:
    1. Collaborate with the marketing team to build brand presence and generate high-quality leads.
    2. Focus on addressing customer pain points in all marketing communications.
  2. Content Contribution:
    1. Provide insights for content creation, such as blogs and case studies, highlighting our expertise in filtration optimization.
  3. Market Research:
    1. Stay updated on industry trends, competitor activities, and emerging technologies.
    2. Identify opportunities for growth and innovation in our product offerings.
  4. Sales Strategy Development:
    1. Contribute to the formulation of sales strategies that align with company objectives.
    2. Assist in setting sales targets and forecasting.
  5. Work closely with the production and technical teams to ensure timely delivery and product quality.
  6. Collaborate with the sales team to share best practices and drive overall performance.
  7. Provide guidance and support to junior sales staff.

Business Development

  1. New Business Acquisition:
    1. Identify and pursue new business opportunities within target markets.
    2. Develop proposals and conduct presentations to potential clients.
  2. Networking:
    1. Represent the company at industry events, conferences, and trade shows.
    2. Build a strong professional network to enhance business development efforts.

Qualifications

  1. Education:
    1. Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
  2. Experience:
    1. Minimum of 3-5 years of experience in B2B sales and account management, preferably in the industrial filtration, manufacturing, or related industries.
  3. Technical Knowledge:
    1. Strong understanding of filtration systems and industrial applications is highly desirable.
  4. Marketing Acumen:
    1. Experience in developing and implementing marketing strategies that drive lead generation and brand awareness.
  5. Leadership Skills:
    1. Proven ability to lead and motivate a sales team.

Key Skills and Competencies

  1. Strategic Thinking:
    1. Ability to develop and execute long-term business strategies.
  2. Customer-Centric Approach:
    1. Strong focus on understanding and meeting customer needs.
  3. Communication Skills:
    1. Excellent verbal and written communication skills.
    2. Proficient in delivering presentations and negotiating contracts.
  4. Analytical Skills:
    1. Ability to analyze market trends, sales data, and customer feedback to inform business decisions.
  5. Problem-Solving:
    1. Proactive in identifying issues and implementing effective solutions.
  6. Time Management:
    1. Exceptional organizational skills with the ability to manage multiple priorities.
  7. Technical Proficiency:
    1. Familiarity with CRM software and sales management tools.
  8. Comfortable working in a fast-paced environment and handling change.

What We Offer

  1. Opportunities for advancement within the company.
  2. Competitive Compensation:
    1. Attractive salary package with performance-based incentives.
  3. Health insurance, retirement plans, and other standard company benefits.
  4. Professional Development:
    1. Opportunities for training and professional growth.
  5. Dynamic Work Environment:
    1. Collaborative culture that values innovation and continuous improvement.

Additional Information

  1. Location: Candidates should be willing to travel as required for client meetings and industry events.
  2. Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
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