Operations Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

Shift: 7am - 7pm (rotational)

Responsibilities
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representatives' questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be solved by representatives.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explaining expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
Required Skills:
  • Degree or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented Operational Support Associate to join our team. In this role, you will provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle operational challenges effectively.Responsibilities:Documentation and Record-KeepingManage and organize sales and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we're seeking a highly skilled Sales Operations Specialist to join our team. This role requires attention to detail and strong problem-solving skills.Key Responsibilities:Documentation ManagementManage sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.Implement checklists, standard...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job OverviewWe are seeking a seasoned Senior Campaign & Performance Manager to lead our digital marketing efforts at BID Operations.The successful candidate will have a proven track record of driving results through data-driven decision making and strategic campaign planning.Key responsibilities include developing and implementing comprehensive campaign...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About this OpportunityWe are looking for a highly experienced Senior Campaign & Performance Manager to join our team at BID Operations.The ideal candidate will have a deep understanding of PPC, programmatic media, and digital performance marketing.The role involves planning, executing, and optimizing campaigns across multiple platforms, including Meta,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    We are BID Operations, a pioneering digital marketing agency committed to excellence in delivering impactful solutions. Our mission is to empower businesses through strategic digital marketing strategies that drive results.In this role, you will play a crucial part in shaping our clients' digital presence by crafting and executing comprehensive paid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Required Skills and QualificationsKey Requirements:Excellent English communication skills, both written and verbal.Proficient in computer usage, with excellent command of CRM systems.Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.Demonstrated ability to multitask...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    RequirementsExcellent Communication Skills: Possess excellent English communication skills, both written and verbal.Technical Proficiency: Be proficient in computer usage, with a strong command of CRM systems.Multitasking and Attention to Detail: Demonstrate strong attention to detail, adept at multitasking, and capable of managing a significant volume of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    Job DescriptionALICE - HOSPITALITY OPERATIONS PLATFORM is seeking an experienced Content Strategist for Hospitality Operations to lead our thought leadership strategy and shape our voice in the market.The ideal candidate will be a strategic storyteller with a strong editorial background, able to distill complex data into compelling narratives and drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the RoleThis is a senior-level position that requires a deep understanding of digital marketing and performance metrics.The successful candidate will be responsible for leading the development and implementation of comprehensive campaign strategies across multiple channels.Key responsibilities include planning and executing paid media campaigns,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    ALICE - HOSPITALITY OPERATIONS PLATFORM We empower the people that power hospitality, providing better solutions for hotel companies. Our mission is to provide actionable insights, tools, and visibility to maximize profits in a rapidly evolving industry.Our Valued Behaviors:Start with People: Building relationships, earning trust, and having fun are...

  • Senior Campaign

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance ManagerBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsKey ResponsibilitiesPaid Media & Campaign ManagementPlan, execute, and optimize PPC campaigns across Meta, Google Ads,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Our team at BID Operations is focused on driving business growth and enhancing brand visibility through strategic digital marketing strategies. As a Paid Advertising Manager, you will play a vital role in shaping our clients' digital presence by crafting and executing comprehensive paid advertising campaigns. With your expertise in programmatic media, paid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we believe that digital marketing should be a catalyst for business growth. As a Paid Advertising Manager, you will have the unique opportunity to craft and execute comprehensive paid advertising campaigns that drive real results for our clients. With your expertise in programmatic media, paid advertising, and performance marketing, you...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    We're seeking a Business Development Assistant to join our team at BID Operations. As a key member of our business development team, you will play a critical role in driving business growth and expanding our customer base.Responsibilities:Lead Management and CoordinationOrganize leads data from various sources, ensuring accurate entry into CRM systems or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    ALICE - HOSPITALITY OPERATIONS PLATFORM We aim to empower the people powering hospitality by offering innovative solutions for hotel companies. Our mission is to provide actionable insights, robust tools, and unparalleled visibility to help our clients boost their profits in an ever-changing industry.Our core values drive everything we do:Starting with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job DescriptionWe are seeking a highly skilled Senior Campaign & Performance Manager to join our team at BID Operations.The ideal candidate will have a deep understanding of PPC, programmatic media, and digital performance marketing.The role involves planning, executing, and optimizing campaigns across multiple platforms, including Meta, Google Ads, Spotify,...

  • Senior Campaign

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance Manager3 weeks ago Be among the first 25 applicantsPlan, execute, and optimize PPC campaigns across Meta, Google Ads, Spotify, Naver Ads, and other paid platformsImplement A/B testing frameworks to maximize ROAS and conversion ratesOwn the campaign tracking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About BID OperationsWe are a leading digital marketing agency dedicated to delivering high-quality solutions for our clients.Job Description:We are seeking an experienced Paid Advertising Manager to join our team. The successful candidate will be responsible for planning, executing, and optimizing paid media campaigns across multiple platforms.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...