Manager - Sales Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hartalega Full time

Hartalega Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.

Company Overview
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.

Job Description

  • To develop and establish overall office administrative system for Sales Department.
  • To form, lead and manage a team of Sales Operations.
  • To establish and constantly review business process – Standard Operating Procedure (SOP).
  • To establish a systematic and organized reporting system.
  • To ensure the Department is in full compliance with company's quality certifications.
  • To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
  • Responsible for Customer Setup, Order to Cash and Demand Planning:
    • Customer Data Management.
    • Credit Management.
    • Order Management.
    • Order Fulfilment.
    • Invoicing and Payment.
    • Demand Review.
  • Responsible to set up and manage an organized office administration system:
    • In compliance with Human Resources (HR) rules and regulation.
    • Handle disciplinary issue.
    • Implement company policies.
    • Establish a filing and correspondence system.
    • Staff recruitment program.
    • Control and monitor office expenditure.
    • Maintain and upkeep of the sales office.
  • Overseeing overall Sales Operations team:
    • Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
    • Ensure the team consistently meets or exceeds daily performance metrics.
    • Provide coaching and training.
    • Handle recruitment, appraisal & promotion.
    • Act as liaison/partner within sales team and internal customers.
    • Manage inventory for glove samples.
  • Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review:
    • Responsible for the development, implementation and analyse SOP/WI/SOJT for sales processes:
      • Sales order entry by AX.
      • Customer complain handling SOP.
      • Shipment recall SOP.
      • Artwork handling.
      • Credit limit SOP and approval process.
  • Maintain AX:
    • Customer master file.
    • Product item creation – Bill of Materials (BOM) / Finished Goods (FG) creation.
    • Maintain accurate customer's pricing.
  • Establishing and managing an efficient and detailed reporting system:
    • Contract & agreement filing.
    • Tracking departmental Key Performance Indicator (KPI) on a monthly basis.
    • Provide monthly sales forecast to the relevant departments.
  • Handling internal and external audit - to ensure business operation and processes are in compliance with ISO certifications.

Requirements

  • Education:
    Bachelor Degree in Business Administration or any equivalent work experience.
  • Work Experience:
    Minimum 8 years working experience in sales operations management including demonstrated success, improving sales, operations processes.
  • Technical And Professional Knowledge:
    • Order fulfilment process monitoring and understanding actions/steps needed to ensure order fulfilment.
    • Pipeline management – understand the needed adjustment to improve sales performance down the sales funnel.
    • Operation activities & Information Technology (IT) platform management (build report(s) that informs sales team and leaders on historical, current and anticipated results).
    • Customer Relationship Management (CRM) and database software management systems.

Additional Company Information
Registration No. 75398-K
Company Size: More than 5000 Employees
Average Processing Time: 21 days
Industry: Manufacturing / Production

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative
Industries: Medical Equipment Manufacturing and Manufacturing

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