Aggregator Operations Specialist

3 weeks ago


Shah Alam, Malaysia ManpowerGroup Full time

**Qualifications**

**Skills & Competencies**
- Bachelor's degree in Business, Marketing, Operations, or a related field.
- Experience with CMS & eCommerce Platforms
- Working in or closely with ecommerce/commerce operations
- Digital Merchandising
- Experience in project management with the ability to prioritise and manage multiple tasks simultaneously.
- Excellent communication skills to effectively interact with internal teams, external partners, and franchisees.
- Analytical mindset to interpret data, communicate insights and make informed decisions.
- Experience in the QSR industry, digital operations, or aggregator platforms is a plus.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

**Responsibilities**

**Menu Alignment and Execution**:

- Organise, brief, and execute menu updates and oversee the integration of the products/services with aggregator platforms.
- Ensure accurate and timely implementation of menu changes across aggregator platforms.
- Coordinate with internal teams to ensure seamless operations, including menu updates, pricing, promotions, and inventory management.

**Order Failure Reduction**:

- Routine communication of order errors and error mitigation strategies, tailored to franchisee and instore team members.
- Address and resolve operational issues that arise with aggregator platforms, such as order failure, product code error, technical glitches, and customer complaints.

**Onboarding Process Management**:

- Help coordinate the onboarding process across all platforms, engaging both internal and external integration and onboarding teams.
- Collaborate with Account Management to complete the onboarding process by providing all relevant store details.
- Communicate with stores, and support post-onboarding as needed.
- Aggregator Operations and campaign/offer set up.
- Field and address Aggregator requests and inquiries from stores.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- CMS: 1 year (required)
- eCommerce Platforms: 1 year (required)
- Digital Merchandising: 1 year (preferred)
- Project Management: 1 year (preferred)
- QSR industry: 1 year (preferred)
- Digital Operations: 1 year (preferred)
- Aggregator platforms: 1 year (preferred)
- Microsoft Office Suite: 1 year (preferred)
- Excel and PowerPoint: 1 year (preferred)



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