Customer Service Executive

4 weeks ago

Air Itam, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Chat

**Timings**:Rotational Shifts (Contract To Hire)

**Industry**:IT-Software / Software Services

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Critical Thinking Thai Communication Skills good communication skills- Qualifications
- Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language Proficiency (reading, writing, speaking and aural comprehension)
- Work experience:
- Minimum of 1 year work experience in customer services / sales related
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

Ability to handle queries and objections in a professional manner

Passionate about communication and interacting with people is key to success in this role

Able to receive continuous feedback and work in a fast-paced working environment

Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement

Emotional intelligence and ability to stay calm when customers are stressed or annoyed

Good reasoning and analytical skills

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read and write in English and Thai
- Responsibilities and Accountabilities- Support customers to place online orders with the client.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.

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