Customer Care Executive

6 months ago

Shah Alam, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

**In this role you will be responsible for**:

- By providing excellent after sales service and regular communication between the customer and the Company
- Work closely with other team members to provide strong team representation in meeting customer’s expectations
- Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling/cross selling
- Work closely with other team members to assist in collection

**Requirements**:

- Minimum a Diploma in related discipline of studies with proven track record in customer care environment
- Highly successful at converting clients with the ability to adhere to KPI's to ensure success
- Driven by data and building a network of excellent customer relationships
- Good communication skills and has the ability to communicate fluently on the phone
- Call centre experience is an added advantage
- Good planning and organisational skills with attention to details.
- Ability to prioritise tasks with effective time management
- Good understanding of Business clients in your designated locations

**Highly Desirable**:

- Excellent customer service via phone & negotiation skills
- Ability to reach & exceed up selling targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Address**:
Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

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