
Customer Service Executive
7 months ago
To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality records for ISO9001 audit and compliance purposes.
- To update daily listing for day to day operation according to the given requirement.
**; Requirements**:
- Fresh graduates are encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.
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