Quality Solution Specialist

2 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.
Responsibilities
- Responsible for owning and improving the end to end quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.
- Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.
- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.). Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.
- Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.
- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.
- Partner with implementation teams to drive change management on a global scale.
- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

**Qualifications**:
Minimum Qualifications
- Bachelor's degree or above
- Experience in Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence
- Background in Trust and Safety
- Strong data analysis experience and ability to garner insights from key data
- Regional/Global Stakeholder management experience along with strong influencing skills
Preferred Qualifications
- Qualification in Lean Six Sigma preferred
- Experience in solution design or architecture preferable
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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