Quality Solution Specialist

7 months ago


Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.
Responsibilities
- Responsible for owning and improving the end to end quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.
- Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.
- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.). Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.
- Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.
- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.
- Partner with implementation teams to drive change management on a global scale.
- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

**Qualifications**:
Minimum Qualifications
- Bachelor's degree or above
- Experience in Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence
- Background in Trust and Safety
- Strong data analysis experience and ability to garner insights from key data
- Regional/Global Stakeholder management experience along with strong influencing skills
Preferred Qualifications
- Qualification in Lean Six Sigma preferred
- Experience in solution design or architecture preferable
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


  • Intern for Quality

    7 months ago


    Kuala Lumpur, Malaysia Gas Power Quality Full time

    **Job Description Summary**: Role Summary/Purpose - Assist for all Project Quality function. **Essential Responsibilities** - Tracking incoming & outgoing customer letter for Quality - NOI tracking and updating the status of inspections. - Track and keep a summary of planned and upcoming customer inspections based on available tracking list. - Support...

  • Salesforce Development

    2 months ago


    Kuala Lumpur, Malaysia Abhidi Solution Full time

    **Role: Salesforce Development & Support Specialist** **Job type: 1 year extendable Contract** **Shift: Normal Business Hours** **Location: TPM, Bukit Jalil, KL** **Job Description**: **We are seeking a skilled individual to join our team as a Salesforce Development & Support Specialist. In this role, you will be responsible for developing, implementing,...


  • Kuala Lumpur, Malaysia G2G Full time

    **Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

  • Quality Specialist

    5 months ago


    Kuala Lumpur, Malaysia Ably Resources Limited Full time

    Permanent Kuala Lumpur Posted 2 hours ago Are you a seasoned Quality Specialist with a passion for excellence in the construction phase of oil and gas projects? We have a fantastic opportunity for you to join our dynamic team as a Quality Specialist based in Kuala Lumpur, Malaysia. As a Quality Specialist, your primary focus will be on ensuring the highest...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Hunters International Sdn Bhd seeks a diligent Quality Assurance Specialist to join our team.We offer an attractive salary of RM 5,000 - RM 6,000 per month based on your experience and qualifications.Job Responsibilities:We are looking for a detail-oriented individual who can perform thorough testing cycles and verify the delivered functionality to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    At Hunters International Sdn Bhd, we are seeking a Software Quality Assurance Specialist to ensure the highest quality of our payment solutions.Key Responsibilities:Perform thorough test cycles to verify delivered functionality and uphold the quality of our services.Participate in requirements studies for system enhancements and rollout activities.Support...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a skilled Cybersecurity Solutions Specialist to collaborate with our client's team. The role involves building strong client relationships, preparing proposals, and ensuring smooth communication between clients and internal teams This is a remote role based in Malaysia.Key Responsibilities:Lead pre-sales demos, showcasing cybersecurity...


  • Kuala Lumpur, Malaysia Encora Full time

    Data Solution Specialist Important Information Location: Kuala Lumpur Experience: 5 years+ Job Mode: Contract Work Mode: On-site - Ensure that organizational data is secure - Back up and restore data to prevent data loss - Identify user needs to create and administer databases - Make and test modifications to database structure when needed - Maintain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking an experienced Cybersecurity Solutions Specialist to join our team at Glints. The role involves building strong client relationships, preparing proposals, and ensuring smooth communication between clients and internal teams This involves collaboration with sales teams to create customer-specific cybersecurity roadmaps and business plans.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Supply Chain Resources Group Full time

    As a Quality Assurance Specialist with Supply Chain Resources Group, you will be responsible for supporting the client Infrastructure Supplier Quality Audit program. The ideal candidate will have a proven track record in auditing and ensuring compliance with company requirements and multiple ISO standards, particularly within the construction and industrial...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Client Solution Specialist** **Tenure: 1 Year contract ( Renewable Basis)** **Salary: RM 5500 ( Maximum)** **Working Location: Kuala Lumpur** **Responsibilities**: - Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. - Drive product adoption and educate clients and agencies in...


  • Kuala Lumpur, Malaysia Encora Full time

    Cloud Solution Specialist Important Information Experience: more than 7 years Job Mode: Full-time Work Mode: On-site Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning,...


  • Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a Data Annotation Specialist to enhance AI data solutions across multiple industries. In this role, you'll annotate diverse datasets, perform quality checks, and collaborate globally.Key Requirements:Fluent in English and Malay with good communication skills.Bahasa Indonesia language proficiency.Strong attention to detail and accuracy.Valid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a skilled Data Annotation Specialist to enhance AI data solutions across multiple industries. In this role, you will annotate diverse datasets, perform quality checks, and collaborate with the team to develop and improve annotation processes and tools.Key Responsibilities:Annotate and label large datasets according to specific guidelines and...


  • Kuala Lumpur, Malaysia Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Supply Chain Resources Group Full time

    **Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Supply Chain Resources Group. The ideal candidate will have a strong background in quality auditing and a proven track record of ensuring compliance with company requirements and international standards.**Key Responsibilities**Conduct audits of infrastructure...


  • Kuala Lumpur, Malaysia Radiant Communication Sdn Bhd Full time

    **Job Title**:Trainee Solution Specialist **Qualifications**: - University Degree students in Computer Science, Software Engineering or equivalent. Fresh graduates are encouraged to apply. **Software Skills**: - SQL Database, Microsoft & Linux OS, Application Software, Web & Communication Technology. - Additional skills in Kubernetes and PostgreSQL are...