Provider Engagement Specialist
2 months ago
Drive network database tracking and lead network forecasting and planning for supply and capabilities requirements.
- Network relationship building to understand the network’s needs and challenges, act as the voice for the network and and assist in issues resolution
- Lead network operational matters including compensation frameworks, SOPs and policies relating to the lifecycle of the network, product and technical solutioning relating to the network.
- Ongoing metrics tracking and reporting as well as network performance monitoring to drive high quality of service, strong retention rates and meeting of SLAs.
- Strong project and stakeholder management skills to lead data-driven strategies with the aim of driving high quality of service delivery for strong customer satisfaction
- Acquire and strengthen network partnerships to meet commercial demand and act as the key point of contact in relation to the proposal preparation, implementation setup and continued account management
- Service Partner / TPA Management & Coordination, Procurement / TPA Tender Management
- Keep abreast of regulatory and competitive landscape in relation to providers in the region
**Requirements**:
- More than 3 years of experience in a customer success role or as a community manager
- Preferably with operational background in a healthcare space (but not mandatory)
- Experience in organising and driving community related engagement activities and initiatives
- Strong data and project management capabilities to lead and drive data-driven initiatives
- Used to meeting tight deadlines and managing priorities under pressure
**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
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