Compliance Quality Assurance Manager

Review the company documents, manage and cascade the newly implemented or revised the documents to employees. - Develop and implement annual compliance program so as to identify, document and assess the compliance annual audit. - Acted as a secretariat for the internal audit of the Head Office, coordination and follow-up of the action plan for each...

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

-Job description **Why join us?** - HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40-million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and...

-Job description **Some careers have more impact than others.** If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC is one of the largest banking and financial services organisations in the world, with operations in over 60 countries and territories....

-Job description **Some careers have more impact than others.** If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC is one of the largest banking and financial services organisations in the world, with operations in over 60 countries and territories....

If you are looking to excel and make a difference, take a closer look at us Job Summary: Incumbent is responsible to independently review the Banking Group’s existing processes and to provide advisory and solutions to ensure compliance to regulatory requirements. Act as an independent unit to review and detect regulatory non-compliance by the Business and...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

-Job description **Why join us?** - HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40-million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and...

-Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. **Wealth and...

If you are looking to excel and make a difference, take a closer look at us Overview The Manager, Compliance (Assurance) is responsible for the independent review of the Bank's existing processes and to provide advisory and solutions to ensure compliance to regulatory requirements. This role reports to the Head of Compliance (Assurance). Key...

**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

**Job Title**: - Manager, Quality Assurance (Safety & Investigation) **Reports To**: - Head, Quality Assurance **Role Purpose**: - Provide guidance and direction of MAB Airline Engineering's SMS, responsible to the Head Corporate Safety Oversight on safety management matters and ensure compliance to CAA Malaysia regulations and requirements. - Perform,...

**Job Scope**: - **Quality Program Management**:Monitor and update quality and food safety programs (HACCP, HALAL, Quality Evaluation Checklist, and Food Safety procedures) to comply with company and regulatory standards. - **QA System Coordination**:Implement and manage QA systems, identify gaps, analyze issues, and make recommendations. - **Quality...

**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

**Responsibilities**: - Ensure compliance with quality assurance and quality control policies and procedures at the construction site. - Conduct regular inspections and audits to verify adherence to project specifications and standards. - Identify and resolve any quality issues, ensuring corrective actions are implemented. - Prepare and maintain QA/QC...

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

**Reports To**: - Head, Quality Assurance **Role Purpose**: - Provide guidance and direction of MAB Airline Engineering's SMS, responsible to the Head Corporate Safety Oversight on safety management matters and ensure compliance to CAA Malaysia regulations and requirements. - Perform, approve and evaluate investigation reports and action recommendations...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...