Customer Service Specialist

7 months ago


Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**Top reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310 industry awards

**What’s your mission? **

Customer Service Specialist will be responsible for all the aspect of customer service activities. These includeto handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies.
- Handles and responds to customer enquiries and complaints through live chat **Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures**:

- Identifies and escalates difficult and complex issues to senior team members **Maintains a positive, empathetic and professional attitude towards customer ** Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate changes based on company's processes and procedures, as well as terms and conditions
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements **Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives**:

- Solve problems and analyze accurately with appropriate speed
- A demonstrated commitment to the call center values
- Adaptable, with high tolerance level and ability to handle various changes and needs of operations
- Ensure diligent follow up and fulfill promises made to customer / internal functions **Establish and maintain good relationships with customers**

REFERENCE NO. TDCX/HR/JD/ Version 1.0 Internal Use Page 1

**Who are we looking for?**
- SPM / STPM / Diploma / Degree
- 2+ years of experience in field of customer service is required
- Proven people skills in a similar environment to call center is desirable
- Fluent in English and Mandarin/Malay (speaking, writing, reading)
- Able to work independently with mínimal supervision
- Excellent interpersonal skills with flexible approach to working in a team
- Good oral and written communication skills
- Have a flexible schedule, including the ability to work shifts and weekends **Computer literate - MS Office Applications, Basic knowledge of Internet**

**Who is TDCX?**

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 310 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected salary

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **Customer Service Specialist - Kuala Lumpur** **Job role**: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients and agents - The ability to manage a diverse range of tasks - A...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

  • Service Advisor

    7 months ago


    Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time

    Service Advisor diperlukan untuk membantu syarikat memastikan pelanggan mendapat servis yang terbaik di Stuttgarage - Continental Car Specialist SYARAT-SYARAT KELAYAKAN - Skil komunikasi yang sangat baik - Pengalaman sebagai Automotive SA - Boleh bekerja di dalam team - Menepati masa dan disiplin yg tinggi - Jujur & amanah **Gaji: RM2,700 -...


  • Kuala Lumpur, Malaysia Mhub Full time

    **Responsibilities**: - Provide accurate information about products, services, and policies to customers. - Assist customers with system queries, problem-solving, service requests and resolving solutions or user complaints. - Document customer interactions via the ticketing system. - Collaborate with other team members to escalate complex issues and ensure...


  • Kuala Lumpur, Malaysia Mars Consulting Sdn Bhd Full time

    Position responsibilities: 1, Responsible for daily customer pre-sales discussions, after-sales consulting and answering system functions related questions; 2, Responsible for customers after-sale service, operation of the system and providing training to new clients; 3, Responsible for product usage issues reporting and providing timely feedback, maintain...


  • Kuala Lumpur, Malaysia MEXC Global Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!**Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible for...


  • Kuala Lumpur, Malaysia Mango Global Technologies Full time

    Primary Job Functions: - Respond promptly to all incoming communication channels. - Address customer needs efficiently, offering solutions or alternatives. - Foster strong customer relationships through dedicated service. - Ensure confidentiality and privacy of customer information. - Achieve both personal and team targets effectively. - Manage diverse...


  • Kuala Lumpur, Malaysia MEXC Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language - **Professional Career Opportunity**: Are you a native Japanese speaker with proficiency in B2-level English? We...


  • Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean - Customer Service Location: Kuala Lumpur, Malaysia. Salary Max: RM10, 000 - 13,000 Language: Korean + English Headcounts: 10 Joining Date: ASAP or with Notice Period. Work hour: Rotational Shift Bachelor’s degree Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer...


  • Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

    Job Responsibility: - Provide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using...


  • Kuala Lumpur, Malaysia Bitget Full time

    **Responsibilities**: - Broad understanding of OTC and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing. - Collaborate with the team to address customer feedback, improve processes, and enhance the overall user experience. - Maintain a deep understanding of our products and services to provide accurate and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Agensi Pekerjaan Great Pyramid Sdn Bhd is a reputable organization seeking a skilled Customer Service Liaison Specialist to join our team.Salary: RM 4,500 - RM 6,000 per monthJob Description:We are looking for a highly motivated and customer-focused individual to handle daily customer service operations, ensuring high-quality service according to our...


  • Kuala Lumpur, Malaysia MEXC Global Full time

    Hello! MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company - Friendly team **Responsibilities**: -...


  • Kuala Lumpur, Malaysia Bitget Full time

    **Responsibilities**: - Broad understanding of KYC/AML and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing. - Collaborate with the Account team to address customer feedback, improve processes, and enhance the overall user experience. - Maintain a deep understanding of our products and services to provide...


  • Kuala Lumpur, Malaysia MEXC Global Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible...