Customer Service Specialist
7 months ago
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
**Top reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310 industry awards
**What’s your mission? **
Customer Service Specialist will be responsible for all the aspect of customer service activities. These includeto handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies.
- Handles and responds to customer enquiries and complaints through live chat **Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures**:
- Identifies and escalates difficult and complex issues to senior team members **Maintains a positive, empathetic and professional attitude towards customer ** Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate changes based on company's processes and procedures, as well as terms and conditions
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements **Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives**:
- Solve problems and analyze accurately with appropriate speed
- A demonstrated commitment to the call center values
- Adaptable, with high tolerance level and ability to handle various changes and needs of operations
- Ensure diligent follow up and fulfill promises made to customer / internal functions **Establish and maintain good relationships with customers**
REFERENCE NO. TDCX/HR/JD/ Version 1.0 Internal Use Page 1
**Who are we looking for?**
- SPM / STPM / Diploma / Degree
- 2+ years of experience in field of customer service is required
- Proven people skills in a similar environment to call center is desirable
- Fluent in English and Mandarin/Malay (speaking, writing, reading)
- Able to work independently with mínimal supervision
- Excellent interpersonal skills with flexible approach to working in a team
- Good oral and written communication skills
- Have a flexible schedule, including the ability to work shifts and weekends **Computer literate - MS Office Applications, Basic knowledge of Internet**
**Who is TDCX?**
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 310 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,400.00 - RM4,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your expected salary
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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