Executive, Customer Careline
5 months ago
**Responsibilities**:
- Accurately register all enquiries/ complaints into Salesforce system.
- Escalate enquiries/ complaints to respective person-in-charge in Central/ Northern and Southern region.
- Follow up/ liaise with different departments to ensure the escalated cases are resolved.
- Follow up with daily prospects/ customers in order to obtain their contact number for leads to be routed to Sales team.
- Monitor the Facebook comments closely to ensure all comments are replied accordingly.
- Report any unusual complaints to superior for further investigation.
**Requirements**:
- Diploma in Hospitality or equivalent.
- Able to speak English, Bahasa Melayu and Mandarin (to liaise with Mandarin-speaking customers).
- Working experience in a call-center environment will be an added advantage.
- Pleasant, positive-minded and good problem solving skills.
- Able to be based in Wisma MahSing - Jalan Sungai Besi, KL.
Pay: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your notice period?
- What is your expected salary?
- Are you able to write and speak in Mandarin (Chinese)?
**Education**:
- Diploma/Advanced Diploma (preferred)
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