Customer Onboarding Executive

2 weeks ago

Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

**Job Responsibility**:

- Engage with prospects to understand their needs and assist in Softinn SaaS product account setup.
- Coordinate with the sales team onboard prospects to customers.
- Conduct online product demos and product training.
- Helping the sales team in handling inbound sales inquiries promptly and professionally
- Gather feedback from customers on their onboarding experience and their suggestions for product improvements

**Job Requirements**:

- Passionate about hotel technology (software, system and hotel industry).
- Develop deep knowledge about the products & services offered by Softinn.
- Good communication skills and presentation skills.
- Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
- Ready to learn things, proactive, result-driven, organized and detail-oriented.

**Not Mandatory, but BONUS if**:

- Has working experience in a sales department or customer-support department
- Familiar with SaaS (software-as-a-service) business
- Familiar with HubSpot
- Familiar with the hotel industry
- Understand inbound sales

**Report to Work options**:

- Melaka branch

**You Should Join if**:

- You enjoy solving customer's problems with digital solutions.
- You love to win and are willing to go the extra mile.
- You believe a better product helps improve efficiency and bring smiles to hoteliers.

**You should NOT join if**:

- You don't enjoy learning new skills.
- You don't enjoy interacting with customers remotely.
- You don't enjoy helping customers gain more value for using our products.

**Salary Range**:

- RM 2,000 to RM 4,000 (not including commission)

**Employee Benefits**:

- Medical insurance coverage
- Free Flow of Snacks
- Casual dress code
- Monthly Potluck Party
- Attractive commission

**Additional Perks for Your Role**:

- HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
- HubSpot CRM Certification (Certificate with your name on if you pass the test)
- The mobile phone call and data plan allowance

Pay: RM2,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ayer Keroh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

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