Agent, HR Services Asia Pacific

1 week ago

Petaling Jaya, Malaysia Kone Full time

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

In KONE to support the business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business.

We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.

The KBS Agent, HR Services Asia Pacific reports to a KBS Manager and he / she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e.HR processes except payroll). The role of Processing Agent is typical for a Business Service Centre. The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning - in other words, you are a big deal for the Human Resources Department.

What will you be doing?
- Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA’s)
- Works per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions - strong follow-up practice is important.
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process keeps the quality statistics reporting up to date - you’re helping everything stay streamlined for a more efficient work flow.
- Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.
- Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.

Are you the one?
- Excellent in communication.
- Education Associates Degree; preferably in Human Resources or Business Administration Experience.
- Excellent verbal and written communication skills, including active listening to input of others and summarizing information to ensure they have been understood.
- Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.
- Understanding labor and social law requirements is an asset.
- Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g. MS Office - Word, Excel and Outlook) and HRIS (Workday experience a plus) - being tech-savvy is a major plus in this role.
- Experience in working in a shared service center or call center is an advantage.
- Must be able to work in a fast paced (but fun) environment. Maintaining a positive attitude and provide exemplary customer service is essential - a positive experience for the customer results in a positive experience for all
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team - we all have each other’s backs.
- Empathy and a true service mindset to ensure a great employee experience for service delivery.

What do we offer?
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.

LI-LJ1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we see

  • Project Associate HR Services

    2 days ago

    Petaling Jaya, Malaysia DHL Asia Pacific Shared Services Sdn Bhd Full time

    '¢ To partner with HR Business Partners to ensure effective communication on HR/Payroll projects related issues. Provide expert and consultative advice to Business Partner on transitioning of new tasks and thereafter, process improvement '¢ To manage the multiple HR/Payroll projects task/deliverables professionally and support the BPO/PM manager in the...

  • HR Executive

    1 day ago

    Subang Jaya, Malaysia Knauf Asia Pacific Full time

    **Knauf stands for opportunity.** **Everyone sees opportunity differently.** **Knauf sees opportunity in everyone.** This role sits with the Knauf Gypsum Division Asia Pacific (APAC) Human Resources-People team. Turning 100 years old in the next 10 years, one of Knauf’s worldwide ambitions is to be a Great Employer for Great People. Joining a dynamic...

  • Agent HR Services Asia Pacific

    7 months ago

    Petaling Jaya, Malaysia KONE Elevator (M) Sdn Bhd Full time

    Mission, vision & strategy: We have improved the flow of urban life for over 100 years. Our history has taught us the importance of renewing ourselves through innovation and transforming our business according to the changing environment. We measure our progress toward our vision with strategic targets Our aim is to: - have the most loyal customers, - be a...

  • Asia Pacific Tax Director

    7 months ago

    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Asia Pacific Tax Director** **What You’ll Do (Role Purpose)** You will provide leadership on all tax matters within the Asia Pacific region. Reporting to the Senior Director of International Tax, you’ll be responsible for the overall management of Kimberly-Clark’s tax profile in Asia, managing one direct report, and overseeing a shared service team...

  • People and Communications Services Agent

    7 months ago

    Petaling Jaya, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...

  • People and Communications Services Agent

    7 months ago

    Petaling Jaya, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...

  • Facilities Supervisor

    8 months ago

    Subang Jaya, Malaysia Asia Pacific Schools Full time

    **Description** The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning** and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia. The Asia Pacific Schools promotes equality and is an equal opportunity...

  • Admissions Executive

    7 months ago

    Subang Jaya, Malaysia Asia Pacific Schools Full time

    **Description** Asia Pacific Schools, in partnership with the International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning **and cultivating **#SkillsForLife**.** **We offer both the international and Malaysian National curricula in the Klang Valley, Malaysia. Asia Pacific International School (APIS)...

  • Marketing Executive

    7 months ago

    Subang Jaya, Malaysia Asia Pacific Schools Full time

    **Description** Asia Pacific Schools is one of the most renowned campuses in the Klang Valley, serving about 1,700 children across the International Curriculum and Malaysian National Curriculum. Our approach to children’s education and growth encompasses academic rigour, pastoral care, and genuine relationships, with appropriate tools and technology...

  • HR Controller

    7 months ago

    Petaling Jaya, Malaysia L'Oreal Full time

    **Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...

  • IT Executive

    7 months ago

    Subang Jaya, Malaysia Asia Pacific Schools Full time

    **Description** (Vacancy : IT Executive) The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning** and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia. The Asia Pacific Schools promotes equality and...

  • [best] HR Controlling Analyst

    7 months ago

    Petaling Jaya, Malaysia L'Oreal Full time

    **Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...

  • Communication Assistant Manager

    7 months ago

    Subang Jaya, Malaysia Knauf Asia Pacific Full time

    **Summary** The Communication Assistant Manager / Manager will be responsible for the Regional-level internal and external communication management for Knauf Gypsum Asia Pacific (APAC). As part of a high calibre APAC communication team, within the APAC Human Resources Function, collaborating with Group Communication and a network of local country...

  • Strategic Planning Manager, Sys Asia Pacific

    7 months ago

    Subang Jaya, Malaysia Emerson Full time

    **In this role, your responsibilities will be**: Develop and maintain reports or databases for market intelligence on market growth, business trends, or competitive information to support Emerson specific business unit and planning processes. Work closely with Vice Presidents of Business Unit and take lead in developing key messages and materials for...

  • Retail Associate

    1 week ago

    Petaling Jaya, Malaysia ROOTS Asia Pacific Full time

    **Who are we**: "This role is under the payroll of Roots Asia Pacific Sdn Bhd and will be working at adidas as an outsource payroll personnel." At adidas, we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athele's mindset through a set of behaviours that we...

  • Brand and Service Representatives

    1 day ago

    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    **We want to be that platform to create, build and enhance your new world. We want to work with individuals who want to make a difference in their lives and in other people's lives.** We want to work with individuals who knows what they want in Life. We want to work with individuals who want to move out from their comfort zone. We want to work with these...

  • Brand and Service Representatives

    1 day ago

    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    **We want to be that platform to create, build and enhance your new world. We want to work with individuals who want to make a difference in their lives and in other people's lives.** We want to work with individuals who knows what they want in Life. We want to work with individuals who want to move out from their comfort zone. We want to work with these...

  • Brand and Service Representatives

    6 hours ago

    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    **We want to be that platform to create, build and enhance your new world. We want to work with individuals who want to make a difference in their lives and in other people's lives.** We want to work with individuals who knows what they want in Life. We want to work with individuals who want to move out from their comfort zone. We want to work with these...

  • HR Officer

    7 months ago

    Petaling Jaya, Malaysia Bosch Group Full time

    **Company Description** At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple - improving lives. Some 70,000 researchers and developers work for that at Bosch: at 120 locations worldwide, in a single network. In 2018 the Bosch Group had 410,000 associates worldwide and achieved 78 billion euros in sales. Robert...

  • Payroll Executive

    2 days ago

    Petaling Jaya, Malaysia FUJIFILM BUSINESS INNOVATION MALAYSIA SDN. BHD. Full time

    Job Description - Manage and oversee payroll operations in the Shared Services Center for OPCOs ensuring accuracy and timeliness. - Take a proactive approach to identify process improvements and efficiency measures. - Perform end-to-end payroll administration tasks including schedule management data validation and data checking. - Liaise with local HRBP for...