L2 Technical Support

**Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

Responsibilities and Accountabilities: - **Voice Call Handling**:excellent knowledge of handing voice calls. - **Infrastructure Monitoring**: Good understanding of Infrastructure components and respective alerts. - **Exchange**: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange. - **AD**: Knowledge on -...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...

**GENERAL SUMMARY**: - Take ownership of the Support Tickets and customer communication to be done by L2 - L2 engineer will work with required L3 engineer and ensure the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time - Work with Escalation Lead over Escalated tickets. - Issue understanding and Impact...

Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through...

**Immediate Hiring!!!** **Key responsibilities And Accountabilities** Voice Call Handling: excellent knowledge of handing voice calls. - Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. - Exchange: Knowledge on functioning and configuration of Microsoft Exchange - client. Messaging support for exchange. - AD:...

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

Role Proficiency: Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines Outcomes: - Lead and prioritise the Application Support team’s work load - Co-ordinate and promote effective functioning of problem management activities across all support teams - Responsible for prioritization...

**Responsibilities**: - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or...

**【テクニカルサポートスペシャリスト ＜日本語スピーカー＞】** マレーシア渡航チケット、VISAサポートあり **募集ポジション** **1) テクニカルサポート- L1** **2) サポートエンジニア - L2** **3) シニアサポートエンジニア -...

**ASSISTANT MANAGER - MASTER DATA SERVICES, PRICING | Lux Region | 1 Permanent Headcount | Work Region: Lux (Working hours: 12PM - 9PM)** **JOB RESPONSIBILITIES** - **Delivery of Portfolio Securities Valuation** for Fund Administered under various platforms (12 Entities of the Group) Including: CPS Pricing L1/L2 - FX & Interest Rates L1/L2 - Stale Price...

**Job description** **Requirements**: - Certificate, Diploma or Degree in Computer Science / IT Hardware related fields. - Good interpersonal and effective communication skills. - Can work under minimum supervision. Responsibility - Provide IT support to users. - Corrective maintenance and Preventive Maintenance. - Diagnose and resolve technical hardware...

**Job description** **Requirements**: - Certificate, Diploma or Degree in Computer Science / IT Hardware related fields. - Good interpersonal and effective communication skills. - Can work under minimum supervision. Responsibility - Provide IT support to users. - Corrective maintenance and Preventive Maintenance. - Diagnose and resolve technical hardware...

Primary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...

Intermediate level of Unix/Linux environment. Troubleshoot in the Linux environment. Thorough understanding of Utilities such as AWK, SED, Cron, VI. Understanding of Kubernetes and Docker, ELK Stack, Grafana Intermediate level understanding of SQL language and databases such as MySQL, PostgreSQL, Oracle. Understanding of RESTful/SOAP requests. Understanding...

**Key responsibilities And Accountabilities** - Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them. - Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution. -...

**Job Summary / Overview.** To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way. **Key Responsibilities and Accountabilities.** - Accountable for maintaining a high level of professionalism with clients, & working to...