Customer Growth Manager

2 weeks ago

Kuala Lumpur, Malaysia MatchMove Global Pte Ltd Full time

**About us**

Ready to change the Fintech world?

We at MatchMove are reinventing financial services with our unique “A Bank in any App” solutions. We are one of the fastest growing and award-winning, Singapore headquartered Fintech operating in the south-east Asia region and India. We are constantly looking for the best technology talent out there to build our next gen Products and to contribute to our proprietary and patent pending LightSpeed and RemitSend platform.

**Are You The One**

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

**Responsibilities**

**Execute customer renewal process**:

- Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.- Create and implement the customer portfolio strategy by engaging existing clients.
- Create and drive customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

**Source for business opportunities**:

- Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.- Create and prepare proposals and data reports for current clients for existing and new business opportunities.- Create and closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.- Create and work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.- Create and design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
- Create, and manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

**Provide service support and relationship maintenance**:

- Work with the Solution Architects, Product and Customer Implementation Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

**Support operational process excellence**
- Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.- Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers’ feedback.- Be the champion of customer growth.
- Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

**Requirements**:

- Bachelor or Master’s degree in related field.- 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.- Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.- Relevant working experience in the Fintech sector and possess regulatory requirements knowledge in the Asian region.- Data-driven with a commitment to process, drive and track consistent engagement process.- Creative thinker with the ability to troubleshoot issues quickly and effectively.- Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.- Excellent presentation and interpersonal skills.- Excellent written and verbal communication skills.- Well-organized and analytical with an ability to work well under pressure.- Domain knowledge of the customer experience and growth market, business and technical trends.
- Willingness to travel.

**MatchMove Culture**

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team

  • Growth Manager

    3 weeks ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **About Us**: AYP Group is a leading HR technology solutions provider headquartered in Singapore, with regional presences across APAC. We believe in making digital workplaces happier and smarter through technology, helping companies to build a scalable and engaged hybrid workforce. Joining AYP, not only will you have regional exposure and cross-cultural...

  • Customer Growth Executive

    3 days ago

    Kuala Lumpur, Malaysia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...

  • Customer Growth Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip's platform...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Malaysia AirAsia Full time

    **SUMMARY** We are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Teleport Full time

    **SUMMARY** We are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Teleport Full time

    **UMMARY** We are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including...

  • Manager, Growth

    2 weeks ago

    Kuala Lumpur, Malaysia AirAsia Full time

    We are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including aligning on...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    SUMMARYWe are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including aligning...

  • Manager, Growth

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    We are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including aligning on...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleport Full time

    SUMMARYWe are looking for a humble, highly analytical and business-savvy Manager of Growth to help challenge the status-quo and transform the way the logistics industry is traditionally ran. As a Manager of Growth, you will be the trusted advisor to top management. On a daily basis, you will be driving multiple cross-functional projects, including aligning...

  • Managing Online Sales Growth

    3 weeks ago

    Kuala Lumpur, Malaysia EKS STAR ENTERPRISE Full time

    **EKS** earned an 8-figure sales revenue From Year 2018 and are excited to grow to 9-figure revenue by 2024 **EKS** is looking to expand our team for further exponential growth! **EKS** believes in providing an exciting career journey for the team who are committed to grow together with the company. We are committed to providing training and development...

  • Mid Market Customer Growth Intern

    3 weeks ago

    Kuala Lumpur, Malaysia Infobip Ltd Full time

    Are you a forward-thinking individual with a keen interest in elevating the customer experience and spot opportunities for customer growth? Do you have a passion for helping our customers and a desire to make a meaningful impact? If so, we have the perfect opportunity for you! We're on the lookout for a dynamic, motivated, and talented individuals to join...

  • Mid Market Customer Growth Intern

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Ltd Full time

    Are you a forward-thinking individual with a keen interest in elevating the customer experience and spot opportunities for customer growth? Do you have a passion for helping our customers and a desire to make a meaningful impact?If so, we have the perfect opportunity for you We're on the lookout for a dynamic, motivated, and talented individuals to join our...

  • Growth Campaign Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Crypto.com Full time

    **About the role** As our Growth campaign manager, you’ll play a pivotal role in the heart of our growth efforts. This position is a unique mix of analytical, creative, and strategic responsibilities, with the end goal of growing our active user base in a rapidly changing cryptocurrency landscape. You’ll be expected to participate in designing and...

  • Marketing Manager, Partnerships Growth

    3 weeks ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    Marketing Manager, Partnerships Growth **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer...

  • Marketing Manager, Partnerships Growth

    4 weeks ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    **Responsibilities**: - Develop and execute customized marketing campaigns in collaboration with our Go-to-Market Sales team. These campaigns will be tailored for key accounts to enhance engagement and accelerate revenue growth. - Track, analyze, and report on the effectiveness of marketing campaigns and partnership activities, leveraging insights to...

  • Growth Marketer

    2 weeks ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Develop and execute a comprehensive B2B growth strategy to acquire new leads for the company; Conduct market research to identify potential B2B customers and understand their needs, pain points, and buying behaviours; Implement and optimize lead generation campaigns, including lead capture forms, landing pages, and lead nurturing...

  • Working Party Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    1. Ensure airworthiness of the aircraft for the work performed through the WP, sign the Certificate of Release to service and deliver back the aircraft to customers. 2. Participate in the Working Party Preparation with the preparation group (Work scope, Work planning, Resources Doc/Material/Logistic). 3. Allocate tasks to staff according to the competence...

  • Marketing Manager, Partnerships Growth

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Marketing Manager, Partnerships GrowthWhat We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement...

  • Growth Manager

    2 weeks ago

    Kuala Lumpur, Malaysia ConocoPhillips Full time

    Category Leadership Location - Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Job ID REQ-001651 Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here. **Who We Are**: We are one of the world’s largest independent exploration and production companies, based on...