Customer Service Officer
4 days ago
**_Job Responsibilities : _**
- Ensures highest standard of service delivery on personalized phone services to our customers.
- Identifies and handles customer enquires completely and accurately.
- Resolves customer complaints and problems to the satisfaction of the customer.
- Uses customer service and sales skills to optimize the opportunity of each customer contact.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Maintains confidentiality of the Bank’s customers and data.
- Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Call Centre’s knowledge management system.
**_Requirements : _**
- **Graduate / Under graduate **with minimum of 2 years’ experience in Customer Service.
- Fresher or with **1-2 years of experience in Customer Service**
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a pleasant voice & good telephone etiquette
- **Possess good communication skills (verbal and written English)**
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
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