Forex Customer Service Mandarin

**Key Responsibility**: - Develop Training Materials: Create comprehensive training materials, including presentations, manuals, and guides, tailored to the needs of different departments and levels of expertise. - Onboarding New Hires: Design and conduct orientation programs for new employees, providing them with an understanding of the company's culture,...

Company OverviewSummitNext Technologies Sdn Bhd is a leading global financial markets specialist with over 10 years of experience. We have a monthly trading volume in excess of $100 billion, and we are committed to providing transparent and easy access to financial markets for retail clients worldwide.The company is expanding its business across Southeast...

Become the product and services expert, keep up-to-date on changes to company policies and procedures; - Develop a training program that ensures new hire and existing Customer Service team are product, policy, procedure and service experts; - Build a quality assurance program that identifies gaps in team knowledge; - Facilitate training using various...

About the RoleSummitNext Technologies Sdn Bhd is seeking an experienced Senior FX Customer Service Team Lead to join its dynamic team in the Forex and CFDs industry. As a key member of our customer service leadership team, you will be responsible for leading, managing, and inspiring our customer service team to deliver exceptional service and exceed client...

**Responsibilities**: - Answering queries and resolving client issues regarding our products, platforms, and promotion. - Address customer feedback as well as complaints professionally. - Record and update customer data and other relevant information when necessary. - Supporting documentation/administrative needs within the department and supporting...

Process daily operational requests from customers on a timely and accurate manner - Responsible in completing daily operational requests and working with respective stakeholders to process required actions - Strong follow through on customer requests and managing customer’s expectations - Perform in accordance with key performance metrics and contribute as...

**Customer Service Manager (Mandarin Speaking)** **To be based in Kuala Lumpur, MALAYSIA Contact Centre** **About Zeal Group** Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe With our HQ based in London, our offices and presence are spread...

**Job Title: Account Executive (Forex Background Preferred / Customer Support Experience Required)** **Location**: Malaysia **Company Overview**: Our client is a prominent financial services firm operating in Malaysia. With a focus on excellence and client satisfaction, they specialize in providing foreign exchange trading and investment services. They are...

**Job Title: Account Executive (Forex Background Preferred / Customer Support Experience Required)** **Location**: Malaysia **Company Overview**: Our client is a prominent financial services firm operating in Malaysia. With a focus on excellence and client satisfaction, they specialize in providing foreign exchange trading and investment services. They are...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Position : Account Manager ( Forex/ Crypto)** **Tenure : 1 year contract (Potential for Permanent Conversion)** **Working Mode: Remote** **Working Location: KL** **Salary : Open for discussion** J**ob Description** - Sourcing and developing new client leads. - Drive new account sales by demonstrating the benefits of the company’s products and...

Forex Forest is a renowned FinTech and EdTech brand established in 2017. - The role Customer Service Executive will work on shift basis(including Sun and Sat, 9am - 6pm or 2pm - 11pm). **The Role** - Assist in maintaining high-quality customer service functions from the ground up. - Handle customer requests, resolve issues, and provide appropriate solutions...

**Customer Service Associate (Mandarin Speaking)** **To be based in Kuala Lumpur, MALAYSIA Contact Centre** **About Zeal Group** Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe With our HQ based in London, our offices and presence are spread...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

WE ARE HIRING MANDARIN CUSTOMER SERVICE! Salary Package : RM 4,000-RM 4,500 (Base on Experience) - Working Days : 5 Working Days 2 Days Off - Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call...

VACANCY: Customer Service - Mandarin Speaker LOCATION: Kuala Lumpur, Malaysia. **Salary**: RM 4000 Work Experience: at least 1 year of Customer Service Experience Work hour: 6am - 6pm ( 9 hours per shift) Mon - Fri Start Date: September 25th Head Count: 5 - Malaysian that can speak in Mandarin and English, as staff will support Hong Kong market. - Must...

About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...

About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...

About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...

What you will be doing: - **Strong adherence to SOPs / manuals when performing daily tasks. ** Escalate to team leader upon detection of gaps/ shortcomings on the existing processes. - **Highlight top enquiries from customers and any common issues for the day. ** Excel in daily tasks by keeping up to date on training and updates on changes to processes /...