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Customer Service Representative

1 month ago

Klang, Malaysia Fiskor Full time

Fiskor Food Sdn Bhd is a dynamic and rapidly growing snack company, dedicated to providing exceptional customer experiences. As an Entry-Level Customer Service Representative, you'll be an integral part of our team, interacting with customers through various e-commerce platforms and WhatsApp to ensure their satisfaction.

**Key Responsibilities**:
**1. Customer Interaction**:

- Respond to customer inquiries and concerns promptly and professionally via e-commerce platforms and WhatsApp.
- Provide accurate information regarding products, services, and order statuses.
- Assist customers in navigating our website and resolving any issues they may encounter.

**2. Order Management**:

- Process orders, returns, and exchanges efficiently.
- Track and update customers on the status of their orders.
- Collaborate with the logistics team to ensure timely deliveries.

**3. Issue Resolution**:

- Address and resolve customer complaints, aiming for a positive resolution.
- Escalate complex issues to higher levels of support when necessary.

**4. Documentation**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Generate reports on customer feedback and common issues to improve overall service quality.

**5. Product Knowledge**:

- Stay informed about product features, specifications, and updates.
- Provide product recommendations and information to assist customers in making informed decisions.

**Salary**: RM1,750.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Support & Care: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (required)
- Mandarin (preferred)

Ability to Commute:

- Klang (required)

Ability to Relocate:

- Klang: Relocate before starting work (required)

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