Partner Success Team Lead

6 months ago


Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
The Partner Success Analyst (PSA) Lead will play a critical role in ensuring the quality and performance of our BPO partners. This position will involve overseeing quality processes, monitoring partner quality metrics, and fostering strong relationships with our BPO partners to drive continuous improvement. The PSA Lead will be an integral part of our Partner Success Team.

**Responsibilities**:

- Act as the primary point of contact for BPO partners regarding BAU quality-related inquiries and concerns for your LOB
- Act as the primary point of contact for our BPO partners for quality performance and measurement system changes, with accountability for successful communication and implementation of these changes.
- Leading the PSA team, overseeing their day-to-day management, improving the content moderation quality.
- Build strong relationships and collaborate with cross-functional teams to address training and quality issues, provide feedback/guidance to internal stakeholders on partner quality management practices and drive corrective actions with BPO partners.
- Investigate and resolve quality issues and non-conformances in a timely manner, working closely with BPO partners, partner success team, training, Policy and all relevant internal stakeholders.
- Oversee KPIs and metrics to measure partner performance and quality. Analyze data and performance metrics to identify trends, root causes of quality issues, and opportunities for process improvement.
- Drive strong partner action on underperformance
- Where markets are managed across multiple regions, ensure cross region/partner/LOB link is operating effectively. Understand and manage key issues, such as quality improvement, policy roll outs and ecosystem changes

Conduct regular audits and assessments of BPO partners to ensure compliance with quality standards and processes.
- Identify opportunities for process improvements and efficiency gains within the partner management framework

**Qualifications**:
Minimum Qualifications
- Excellent analytical, problem-solving, and decision-making skills.
- Strong people management and leadership skills, demonstrated success in leading a team
- Effective communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders.
- Detail-oriented with a focus on accuracy and precision.
- Ability to work independently and manage multiple projects simultaneously

Preferred Qualifications
- Bachelor’s Degree or equivalent education/experience.
- Proven experience in quality management, preferably in a partner management role.
- Proven track record of implementing quality management systems and driving continuous improvement initiatives.
- Experience conducting audits, assessments, and performance evaluations of BPO partners.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



  • Kuala Lumpur, Malaysia Lingble Full time

    Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with some of the most important fashion brands in Japan, as well as brands that sell exciting consumer goods in other industries that want to expand their business outside of Japan...

  • Team Lead

    5 months ago


    Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Team Lead (Merchant Success) About the job Team Lead (Merchant Success) Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Team Lead (Merchant Success) to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and...


  • Kuala Lumpur, Malaysia Coda Payments Full time

    Partner Success Specialist **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in...


  • Kuala Lumpur, Malaysia ServiceRocket Full time

    Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the...


  • Kuala Lumpur, Malaysia Intrepid Full time

    **About Us** Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key...


  • Kuala Lumpur, Malaysia Acronis Full time

    As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive...


  • Kuala Lumpur, Malaysia Acumen's team Full time

    Acumen is looking for someone with a minimum of 10 years of experience to execute the next three-year strategy for Southeast Asia, including overseeing existing programs, expanding into two new regions, overseeing alumni offerings across all programs and continuing to build on our robust community of Partners and supporters of Acumen in the region. This is...

  • Partners Team Lead

    5 months ago


    Kuala Lumpur, Malaysia Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Kuala Lumpur, Malaysia Amazon Web Services Malaysia SDN. BHD. - E11 Full time

    Bachelor's degree or above - Overall experience of 3-5 years in business analytics / business intelligence / sales strategy / financial planning / business consulting or strategy, in cloud technology context, or a mix of such experience - Strategic thinker with problem-solving skills who leverages data to drive decision making. - Strong written and verbal...


  • Kuala Lumpur, Malaysia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Kuala Lumpur, Malaysia Coda Payments Full time

    **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...


  • Kuala Lumpur, Malaysia cargo-partner Full time

    **Want a role that you are properly utilised?** You can join us on an exciting journey where you can use your skills to identify new businesses and build up our brand in the marketplace. This would be more than just hitting your KPIs, but playing an important role to build up relationships and establish our name in the marketplace. Sounds like your cup of...


  • Kuala Lumpur, Malaysia Intrepid Full time

    **About Intrepid** Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel e-commerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key...


  • Kuala Lumpur, Malaysia cargo-partner Full time

    **Want a role that you are properly utilised?** You can join us on an exciting journey where you can use your skills to identify new businesses and build up our brand in the marketplace. This would be more than just hitting your KPIs, but playing an important role to build up relationships and establish our name in the marketplace. Sounds like your cup of...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Sdr Team Lead

    5 months ago


    Kuala Lumpur, Malaysia Wonders Full time

    **About Us**: At Wonders we build products that empower small brick and mortar restaurants, liberating them from the operational burden of running their business. The Wonders platform helps accomplish this by providing a frictionless connection between our clients and their customers, empowering them to focus on creating a better experience for their...


  • Kuala Lumpur, Malaysia cargo-partner Full time

    Responsibilities :_ a) Drive and generate new business development through selling cargo-partner Logistics value propositions in specialized vertical markets. b) Identify prospective clients for the purpose of selling and to obtain market feedback for the nominated product. c) Exceed sales targets in accordance with the requirements provided by the Sales...

  • Trilingual Team Lead

    5 months ago


    Kuala Lumpur, Malaysia IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Role Overview** We are seeking a highly motivated and detail-oriented Operations Lead to join our Customer Success Team. As the Operations Lead, you will play a pivotal role in optimizing the efficiency and effectiveness of our customer success operations. You will be responsible for streamlining processes, implementing best practices, and ensuring...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    **Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur** BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage...