Executive Housekeeper

4 weeks ago


Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time

Responsible for the overall upkeep of the Hotel in respect of cleanliness, maintenance, comfort and presentation of guest rooms and all public areas to the standard set by Management.
- Coordinating the preparation of the departmental annual budget
- Monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
- Preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget
- Direct and co-ordinate the activities of Housekeeping and Laundry and ensure overall smooth operations in rooms, public areas, linen, laundry and dry-cleaning sections in the Hotel.
- Maintain the highest standards of cleanliness, presentation and efficiency while achieving guest satisfaction.
- Assign duties and shifts to staff and supervise their works to ensure compliance with the policies and procedures established by the Hotel.
- Maintain constant checks of service standards to assure continuing expected standards of the Hotel's service and quality.
- Confer and co-operate with other Department Heads to ensure coordination of activities especially with Front Office, Security, Engineering, Food and Beverage and Finance.
- Daily check on the department communication book and decide necessary action to be taken on matters mentioned therein and inform the Management of those outside his/her authority.
- Investigate complaints of guests, damage and report the same.
- Responsible for developing and implementing training programs and continuous training on the job for staff in areas under his responsibilities. Coordinate training efforts with the Human Resource Department.
- Attend the daily operation Department Heads' briefing and conduct the daily Department briefing with his staff.
- Coordinate with the Human Resource Department in selecting the staff for his department and submit to the Management any recruitment requests.
- Comply to assignments as set by Management.
- Responsible for keeping good morale and enforcing staff discipline under his/her supervision.
- Be fully aware of the emergency procedures, policies and operating procedures as Established by the hotel.
- Perform all duties as directed by the General Manager and/or Rooms Division Manager.

Pay: RM5,000.00 - RM6,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided
- Professional development

Schedule:

- Day shift

**Experience**:

- Hotel Housekeeping Management: 7 years (required)

**Location**:

- Tanah Rata (required)

Willingness to travel:

- 75% (preferred)

Expected Start Date: 06/20/2024



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