Learning Shared Services Specialist

5 months ago

Kota Damansara, Malaysia AstraZeneca Full time

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

At **AstraZeneca **we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

**GBS-GCO (Global Commercial Operations)** supports AstraZeneca’s global brand teams and marketing companies to deliver quality commercial content to external stakeholders, including doctors, healthcare professionals and patients. We do this by promoting, producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organisation.

**Responsibilities**:
**System Maintenance and Operations Support**
- Work with LMS provider to remain updated on system specifications and updates
- Communicate updates and changes to the field as needed

**Learning Administration Support**
- Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
- Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).
- Management of Job role, creating roles and assign it to the end users based on business requirement.
- Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.
- Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
- Proficient in supporting different LMS platforms like Cornerstone, Degreed, Xyleme and SuccessFactors.
- Communicate with various clients as needed in order to define requirements for a variety of training reports.
- Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
- Backup and troubleshoot material hosted on the LMS.
- Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
- Prepare, deliver and manage reports as requested from various business departments.

**Documentation Support**
- Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
- Involve or contribute in create and maintain business project process and governance documents.
- Should involve in creating the quality related documents.

**Digital Content Production**
- Develop/edit course interface and instructional graphics and animations that illustrate critical concepts and desired learning outcomes, to be used in eLearning courses.
- Developing contents, assessment questions, exercise considering delivery method as e
- learning.
- Translates instructional concepts from storyboard into interactive graphics or animations that reinforce the concepts specified by the instructional designer. Makes recommendations on approaches that enhance the quality of the learning experience.
- Ability to resolve problems and provide support when problems occur with eLearning courses (SCORM) or other digital technologies (HTML5).

**Quality Assurance**
- Adhering to the quality process such as peer audit and manual testing the assets pre and post go live.
- Should contribute in creating the new quality process and documents.

**Education, Qualifications, Skills and Experience**
- Bachelor’s degree with minimum of 3 years of related experience working within an LMS environment (Preferred**:Cornerstone** or Degreed or Xyleme**).
- Experience in Content curation and troubleshoot on eLearning contents issues.
- Experience with all aspects of learning solution development preferred.
- Excellent communication skills in **English** (Oral and Written)**:

- Experience in communicating with a variety of groups of customers at different levels.
- The ability to communicate how the training program and reporting works to support the business needs.
- Build productive working relationships with the business unit you support.
- Communicate effectively and possess strong business writing skills.
- Proficiency or abilit

  • Learning Shared Services Specialist

    5 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the global...

  • F&b Service Crew

    5 months ago

    Kota Damansara, Malaysia Linc Shared Services Full time

    **Requirements** - Experience as a server and attendant - Bar experience is an added point - Can speak well in English and Bahasa Malaysia - Tidy and Neat - Local citizen (Malaysian) **Responsibility** - Greeting guests and taking drink and food orders - Staying attentive to the needs of guests in the dining area - Delivering food from the kitchen to the...

  • Customer Service Specialist

    5 months ago

    Kota Damansara, Malaysia LTS Search Full time

    **Exam Accommodation Specialist** WFH (RM 1,200 BONUS AFTER 6 MONTHS!!!) - Achieve and maintain all key quality and productivity metrics in the performance scorecard - To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader - Continuously identify work process improvements and communicate to Team Leaders and...

  • Customer Service Specialist

    5 months ago

    Kota Damansara, Malaysia LTS Search Full time

    **Exam Accommodation Specialist** WFH (RM 1,200 BONUS AFTER 6 MONTHS!!!) - Achieve and maintain all key quality and productivity metrics in the performance scorecard - To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader - Continuously identify work process improvements and communicate to Team Leaders and...

  • Insurance Operations Specialist

    5 months ago

    Kota Damansara, Malaysia Mercer Full time

    **Broking Operations (Policy Processing)** - The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients. - The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and...

  • Customer Service Specialist

    5 months ago

    Kota Damansara, Malaysia UrbanFox Pte ltd Full time

    We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle customer inquiries and complaints - Answering and screening incoming phone calls and transferring them efficiently to the appropriate...

  • Customer Service Specialist

    5 months ago

    Kota Damansara, Malaysia LTS Search Full time

    **Exam Accommodation Specialist** WFH (RM 1,450 BONUS AFTER 6 MONTHS!!!) - Answer calls within management standards, consistently deliver quality call handling and meet established metric goals **Salary**: RM3,300.00 per month Schedule: - Monday to Friday - Rotational shift **Language**: - English (preferred)

  • Customer Service Specialist

    5 months ago

    Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Executive

    5 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Customer Service Specialist

    5 months ago

    Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    5 months ago

    Kota Damansara, Malaysia LTS Search Full time

    **JOB DESCRIPTION** **Job Title : Testing Accommodations Advocate** **Reports To : Testing Accommodations Supervisor** **Location : KL, Malaysia** **SUMMARY**: We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent opportunity to get their foot in the door of a fast-growing, global organization! As a...

  • Business Analyst

    5 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • Customer Service Executive

    4 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Service Specialist Iii-completions

    5 months ago

    Kota Kinabalu, Malaysia HALLIBURTON ENERGY SERVICES (MALAYSIA) SDN. BHD Full time

    Under general supervision, oversees the installation of the complete range of well completion products required in a geographic area under all operating conditions. Typically operates as a one-person crew. Consults with customers concerning products and services, promotes good customer relations at the well site, and insures customer satisfaction. Reviews...

  • Nurse / Clinic Assistant (Part Time)

    5 months ago

    Kota Damansara, Malaysia Dr Vivian Child Specialist Clinic Full time

    **Dr. Vivian Child Specialist Clinic** is located at **Plaza Arkadia**, **Desa Parkcity**, **Kuala Lumpur**. We are looking for a highly capable and friendly **Nurse / Clinic Assistant** to join our team to help create a positive experience and quality care for our patients whenever they visit our clinic. Nurse / Clinical Assistant responsibilities include...

  • Customer Service Executive

    5 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Technical Service

    5 months ago

    Kota Damansara, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    **Job Responsiblities** - Report to the Senior Technical Support Specialist - Provide technical support to SEA-NEA importers - Maintain the technical failure reporting platform in time - Plan and conduct specialized service trainings to service technicians from importers - Support in technical outdoor campaigns and other related topics - Delivering technical...

  • Kindergarten Education Specialist

    5 months ago

    Kota Damansara, Malaysia Palmgold Corporate Services Sdn Bhd Full time

    **Job Descriptions**: **Education Specialist is responsible for the overall higher level kindergarten operations, ensuring the teacher are fulfilled with the skillset to carry out their tasks, and providing ongoing support for syllabus creation and improvement.** - Responsible for syllabus creation and improvement - Development and execution of training...

  • Nurse / Clinic Assistant (Part Time)

    5 months ago

    Kota Damansara, Malaysia Dr Vivian Child Specialist Clinic Full time

    **Dr. Vivian Child Specialist Clinic** is located at **Plaza Arkadia**, **Desa Parkcity**, **Kuala Lumpur**. We are looking for a highly capable and friendly **Nurse / Clinic Assistant** to join our team to help create a positive experience and quality care for our patients whenever they visit our clinic. Nurse / Clinical Assistant responsibilities include...

  • Product Specialist

    5 months ago

    Kota Damansara, Malaysia Lee's Frozen Food Sdn Bhd Full time

    **Responsibilities**: **Inventory Management** - Take charge of inventory forecasts for basic SKUs and promotional SKUs. - Manage aging, potential risk and salvageable inventories - Monitor sales and stock forecasts to ensure the optimum stock level is maintained. - Responsible for monitoring leftover promo stocks and initiating a clearance plan. - Liaise...