Airline Customer Service

**Job Title**: Duty Officer FOCA **Reports To**: Duty Manager FOCA **Department**: GH - Passenger Services **Role Purpose**: Handling FOCA daily operation at check in counter and departure gate as per SLA **Key Accountability**: Provide highest customer service standards to FOCA Compliance to customer airlines's safety,security & regulatory...

**Position Title**: - Executive, Airlines Inflight Quality & Performance Management **Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...

**Position Title**: - Executive, Airlines Inflight Quality & Performance Management **Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...

**Position Title**: Executive, Airlines Inflight Quality & Performance Management **Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...

**Job Title**: - Lead, ITBP Airline Operations (Ground Operations) **Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost...

**Position Title**: - Executive, Airlines In-Flight Contracts **Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with...

**Job Title**: Officer, Aircraft Services **Reports To**: Duty Manager, Aircraft Services **Division**: AeroDarat Services **Department**: ADS - KLIA Ops Aircraft Services **Role Purpose**: Perform Ramp and Baggage Services activities in accordance to SOP and responsible for smooth coordination of Ramp and Baggage Services activities performed by...

**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

**Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...

Designation: Customer Service (Airlines) - Korean speaker Location: Cyberjaya Working hours: 24/7 rotational shift **Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350) **Requirements**: - Native Korean speaker OR non-native Korean with TOPIK 5 or 6 - Diploma and above (Diploma must have at least 3 years working...

**Job Title**: - Training Coordinator, Airline Mandatory Training (AMT Safety) **Reports To**: - Deputy Head of Training /Instructional Services Manager **Role Purpose**: - Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the...

**Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...

(1) The Airline Station Manager job is extremely important, not only are they in charge of all the flights, but they are also in charge of a host of other things in connection with airline flights. (2) The Airline Station Manager is also responsible for all the in flight services. They have to ensure that all the passengers in the flight are served well....

**Position Title**: - Executive, Benefits Services **Reports To**: - Senior Executive, Benefits Services **Position Summary**: - Working together with the team in managing the day-to-day staff travel-related queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

**Location**: Cyberjaya, Malaysia **Salary**: RM 8,000 + RM 400 KPI **Shift**: 24/7 Rotational (5 days on, 2 days off) **Start Date**: October 21, 2024 **Open Positions**: 4 **Requirements**: - Bachelor’s degree - Minimum 1 year of customer service experience in the airline or booking industry (required) **Responsibilities**: **Key Duties Include**: -...

**Position Title** - Senior Executive, Customer Experience Digital Innovation **Reports To** - Senior Manager, Product & Design **Role Purpose** **Key Accountability** - Develop and implement digital experience blueprint strategy to enhance the digital customer experience from pre-purchase up to the airport/gate experience. - Analyze customer feedback,...

Position: Customer Service (Airlines) - Thai speaker Location: KL Sentral Working hours: Rotational shift between 9 AM - 9 PM Working days: 5 working days, 2 off days; Monday to Sunday **Salary**: RM4,000 + RM200 housing allowance + KPI bonus **Requirements**: - Native Thai speaker - Good English, B2 level at least - Diploma and...

Position: Customer Service (Airlines) - Thai speaker Location: KL Sentral Working hours: Rotational shift between 9 AM - 9 PM Working days: 5 working days, 2 off days; Monday to Sunday **Salary**: RM4,000 + RM200 housing allowance + KPI bonus **Requirements**: - Native Thai speaker - Good English, B2 level at least - Diploma and...