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Assistant Outlet Manager

2 weeks ago

Shah Alam, Malaysia WORQ Coworking Space Full time

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

**Position Summary**:Person in charge of the WORQ Subang Outlet, The first face to greet and assist our Guest and Customers with a warm welcome assisting them in ways required with occasional administrative tasks.

**Job Description**:

- Assist the Outlet Manager with the management of the outlet, including but not limited to, overseeing day-to-day operations, ensuring that all company policies are adhered to and assisting the Outlet team;
- Assist the Community team on member engagement and events;
- Relay customer feedback to HQ and recommend necessary outlet operational changes;
- Address customer queries and complaints in a courteous manner to ensure customer satisfaction;
- Plan and carry out all sales activities for WORQ including sales follow up, invoicing and payment collections;
- Assist other members of the management and HQ team with various tasks, as required
- Ensure that our event space is all prepped and assist with event logistics
- Additional adhoc task as assigned by superior and management

**Qualifications**:

- Excellent command of spoken and written English
- Excellent customer service
- Basic computer skills (Google Suite)
- Enthusiastic about learning and working in a team
- Bubbly personality and love interacting with others
- Experience with the Hotel Industry will be an added advantage

Additional Information
**Bonus points if you have**:

- An entrepreneurial mindset
- A sharp mind and positive attitude