Key Account Manager

1 week ago

Kuala Lumpur, Malaysia HRBEST CONSULTING Full time

The Key Account Manager (KAM) is responsible for managing commercial relationships with major retail (O2O) and/or distribution customers. The job description for this role is not limited to the following responsibilities:
**What will you be doing**:

- Identify, develop, and contract in product supply delivery relationships with key customers.
- Understand customer needs and requirements and develop tailored solutions to meet these needs.
- Negotiate contracts and pricing with customers to ensure mutual benefit and profitability.
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
- Develop and maintain strong relationships with key customers through regular communication and meetings.
- Collaborate with internal cross-functional teams (sales, marketing, supply chain, etc.) to ensure internal and customer needs are met.
- Monitor and analyse market trends and customer purchasing behaviour to identify new sales opportunities.
- Provide regular reporting and analysis on key account performance and market trends.
- Attend trade shows and events to network and build relationships with customers and industry stakeholders.
- Develop and implement customer strategies and supporting processes for LeasAsia customers, including GTM, sales strategies and business planning.
- Develop and implement initiatives that ensure collaboration, efficiency gains, engagement and loyalty with our customers whilst being commercially viable.
- Set and manage annual planning sessions with customers and quarterly reviews.
- Manage and monitor execution performance range, promotion, availability, pricing, share of shelf, etc. and ensure issues are quickly resolved by the team.
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies.
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)

**Experience and Job Fit**:

- Bachelor's degree in a relevant field, such as business, marketing, or sales.
- Several years of experience in key account management in the FMCG industry involving retail is required.
- Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Strong negotiation skills and the ability to influence decision-makers.
- Excellent organizational and time-management skills.
- Ability to analyse data and market trends to identify new sales opportunities.
- Strong commercial awareness and business acumen.
- Ability to work independently.
- Being a culture ambassador for the business.

**Salary**: RM5,500.00 - RM9,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Expected Start Date: 04/01/2024

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