Operations Manager, Call Management

1. Answer Calls - Answer all calls received through PLUSLine (1-800-88-0000), Emergency Telephone (ET) and Region Communication Centre (RCC). - Greet and hang up the calls received through PLUSLine, Emergency Telephone (ET) and Region Communication Centre (RCC) using the standard script. - Verify the feedback information with the caller before end the...

**CALL CENTRE OPERATOR** **JOB RESPONSIBILITIES** - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous and professional manner. - Able...

Oversee and manage all aspects of branch operations, and executing day to day Operational activities - Monitoring the performance of staff from time to time. - Oversee and optimize the supply chain process, including procurement, inventory management, and logistics. Pay: RM4,000.00 - RM5,000.00 per month **Experience**: - operation: 4 years (preferred)

Job Purpose: An important role for the company and promote the growth and development of the business in an all-round way. You will assist shape and oversee the systems, processes and people needed to support business operations. You must maintain control of various business operations, to become an experienced and efficient leader. If you also have...

If you are looking to excel and make a difference, take a closer look at us CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. BUCR - Provide support in coordinating and monitoring initiatives taken in ensuring regulatory compliance activities -...

Attend to and answer inquiries from customers by clarifying desired information; researching, locating, and providing the desired information; - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems; - Provide customers with product and service...

**Specific Responsibilities**: 1. Provide leadership, expertise and direction in medical, assistance and concierge case management to the operations team. You are required to be one call as second respondent in the event the leaders are not reachable with the exception of when you are on medical or annual leave. 2. Maintain and continually improving the...

Position : Customer Service Call Centre Location : Sec 13 Petaling Jaya Salary Range : RM 2,700 - RM 3,100 Working Hours : 10am - 8pm Days : 5 days a week including weekend **Job Scope** - Executing and supporting marketing-led campaigns in the acquisition and retention of StarHub customers - Managing telesales in-house and outsource partners -...

**Responsibilities**: - Phone operator - Telemarketing - call follow-up on existing and/or new patient database - Tele-consultation - Social Media, etc. - Manage patient complaints - Salesforce CRM System - Patient registration - Appointment scheduling - Appointment management - Demand / Supply evaluation - Change/reschedule appointments whenever...

**Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

**Sales Account Manager - Call Center** **Responsibilities** - Manage client accounts to ensure customer satisfaction and repeat sales - Conduct market research to generate new leads and potential partners - Analyse sales data and market trends to identify opportunities for growth - Meet and exceed sales targets and performance metrics - Responsible for...

**Job Overview**: We’re seeking experienced Operation Manager to focus on the **Strategic Growth** of the organization and ensure that daily operations are align with organizational goals. They must possess strong leadership, organizational, and analytical skills to oversee the diverse aspects of an engineering company's operations...

If you are looking to excel and make a difference, take a closer look at us Overview: The Operations Manager will supervise the day-to-day operations of infrastructure teams within the Malaysian bank. This role involves managing Business-As-Usual (BAU) matters, incidents, patching, and various projects. Key Responsibilities: - Oversee day-to-day operations...

Develop and implement operational policies and procedures to optimize efficiency and productivity. - Supervise and coordinate daily activities of the operations team to meet company goals and objectives. - Monitor inventory levels, procurement, and supply chain management to maintain adequate stock levels and minimize costs. - Collaborate with senior...

**RESPONSIBILITIES AND TASKS** - Assist in coaching and developing a team of Customer Support Representatives and to actively participate in, contribute to, as well as align, CSC delivery to meet agreed service levels and targets. - Employ effective methods to develop team cohesiveness, increase employee motivation and satisfaction and reduce staff churn. -...

**Job Description**: **Get to know our Digital Bank Team**: Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build...

Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...

**Job Description**: **The day-to-day activities**: - Lead, plan, develop and execute the business strategies to drive deposit balance and customer acquisition. Grow the bank’s market share from deposit portfolio and maximise the deposit portfolio profitability through CVP enhancement for different customer segmentation and needs. Work closely with...

**Job scope** - Provide strategic direction and leadership to the operational teams, ensuring adherence to Escape’s operational standards and guidelines. - Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs. - Collaborate with various departments, including...

**Role** **Duties & Responsibilities** - Oversee a group of stores and work with a respective downline to develop and implement short-term and long-term tactical plans in line with the company's strategies - Regular monitoring of store sales and ensuring goals and expectations are achieved - Coach, develop & retain talent including sourcing, hiring and...