Support Officer

18 hours ago


Kuala Lumpur, Malaysia Transaction Network Services Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

**Responsibilities**:
Key Responsibilities
- Problem solving and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.
- Responsible for performing daily checks on ADVAM’s technology platforms, reporting on outcomes and escalating issues.
- Handle incoming customer calls and routing
- Engage with key partners as required for issue resolution Maintain high level of verbal and written correspondence with customers, partners and internal stakeholders
- Perform basic, documented support tasks
- Deliver against customer facing SLA’s
- Engage with 24/7 Processing Desk as required for Incident Management
- Implementation and adherence to documented policies and procedures Work core office hours, Monday through Friday, with the flexibility to work outside of core hours where required.
- Participate in On Call Roster.
- Ad hoc tasks as requested.

**Qualifications**:
Desired Competencies
- Professional and effective written and verbal communicator
- Analytical problem-solving skills
- Ability to Query SQL databases
- Ability to work independently and as part of a team
- Ability to translate complex technical issues into plain English descriptions
- Understanding of basic IT & Network principles
- Proficient Microsoft Office, particularly in Excel & the use of pivot tables
- OH&S awareness

Desired Experience
- Minimum 2 years background in IT
- Experience working in IT support is desirable
- Customer service experience in the field or remote locations
- Any technical experience in either Networks, Telecommunication and/or Payments advantageous
- Experience engaging with AGILE development teams
- Experience working within a global organization is favorable.

Education and Training
- Educated to Degree standard or equivalent level of Industry experience.
- Experience or exposure to the Payments Industry advantageous
- ITIL Foundation and partial-Intermediate Certified advantageous

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.


  • Fundraising Specialist

    7 months ago


    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...

  • IT Support Officer

    7 months ago


    Kuala Lumpur, Malaysia Cultivar Asia Full time

    We are seeking like-minded individual to join the team as a IT Support Officer primarily responsible for end-users. **Key Responsibilities**: - **Back-End Management**: - Monitor and maintain the SAAS software to ensure optimal performance. - Perform regular system updates and maintenance tasks. - Troubleshoot and resolve technical issues related to the...

  • Office Support Clerk

    7 months ago


    Kuala Lumpur, Malaysia Smartrend Recruitment & Consultancy Full time

    **Responsibilities**: - **Clerical Support**: Perform general clerical tasks such as photocopying, scanning, filing, and faxing to support daily office operations. - **Data Entry**: Accurately input and update data in various systems, databases, and spreadsheets. - **Document Management**: Organize and maintain physical and digital files, ensuring easy...


  • Kuala Lumpur, Malaysia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client, a market leader in the commercial maintenance & projects space for government entities and facility management companies within the Sydney business district, metropolitan and rural areas of NSW Australia, is looking for an** Administration Support Officer** to join their Manila team! As the Administration Support Officer,...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, an insurance underwriting agency in Gold Coast, Australia, is seeking an **Underwriting Support Officer (Insurance)** to join their team! This role would require the staff to **work onsite in the ASW Global - BGC**. The **Underwriting Support Officer** will manage a diverse range of responsibilities supporting an Australian...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Wilhelmsen Ship Management Sdn Bhd Full time

    **About Us** Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential...


  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Us Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels...

  • Loan Support Officer

    7 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our client, an Australian expert in providing exceptional financial solutions and customer service since 2007, is continuously growing in Malaysia and hiring for **Loan Support Officer**. The team provide expert advice that makes life easier by making financial decisions as stress-free as possible and empower clients to make strong...


  • Kuala Lumpur, Malaysia JobsJK PLT Full time

    Operations Support Officer (End of Term) - KL (Publika, Solaris Dutamas) - Managing the End of Term (EOT) portfolio and achieve or exceed the targeted EOT profits. - Expand the existing remarketing options for the equipment returned from leases. - Seek new business opportunities in the remarketing sector to develop remarketing activities of the company. -...


  • Kuala Lumpur, Malaysia Fairlight Capital Full time

    **Job Description -Administrative & Back Office Support Staff** - Required language(s): English - both written and verbal. - At least 4 Year(s) of working experience in the related field is required for this position. - Preferably Entry Level specialized in Clerical/Administrative Support or equivalent. We require an administrative assistant to join our...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner is the Australia’s largest equipment finance broker that provides** **Commercial Finance and Insurance Brokers solutions to Australian businesses. They aim to act on behalf of their clients to secure the best available finance and insurance packages that suit specific requirements. They take care of their clients on wide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job SummaryWe are seeking a highly skilled Executive Support Officer to join our team at SummitNext Technologies Sdn Bhd. This is an exciting opportunity for a detail-oriented individual to provide administrative support and contribute to the smooth operation of our department.About the RoleThis role will be responsible for providing top-notch administrative...

  • Broker Support Officer

    6 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a finance brokerage company in Australia that aim to provide our customers with mortgage & loan knowledge and get them the best deal possible, is expanding their team in Manila and hiring for Senior Loan Support Officer! They are accredited with a large variety of lenders including banks, and provide a fast-paced working...


  • Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **21293** **Position Title** - Officer - Business Promotion Support Department **Industry** - Banking and Financial Service - Provide administrative support to the Front Office - Provide the daily transaction( Cash BOP, remittance, Loan, Guarantee issuance, trade finance related etc) of the department - To support Front office to update and...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client is one of Australia's largest insurance companies focused on workers' compensation, risk management, claims management, and personal injury management. Currently looking for a Compliance Support Officer to join the team in **Kuala Lumpur**. The purpose of this role is to provide compliance, risk and governance support to the...

  • Office Support

    7 months ago


    Kuala Lumpur, Malaysia TANKKee Infinity co. Full time

    **Qualifications** - Fluent and write in Korean languages - A person who is based in Kuala Lumpur, Malaysia - Strong organizational and time management skills - Can communication in English, Bahasa Malay OR Chinese ( either one language) - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) **Role Description** This is a full-time, on-site...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our growing partner, a Retail Insurance Broker in Gold Coast, Australia, is seeking for a Broking Support Officer (Insurance) to join their team in Manila, Philippines. The Broking Support Officer will manage a diverse range of responsibilities supporting an Australian Insurance Broking team to service their clients and general business...