Services Support Officer

6 months ago

Kuala Lumpur, Malaysia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Involves planning, coordinating, and controlling the resources and processes required to meet customer demand.

Our Services team is part of the Motorola Solutions business covering the APAC region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.
**- ** As a Services Support Officer, you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support related tasks and be vital for the smooth-running of our offices around APAC.. In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will confront the administrative challenges of supporting an office of diverse people.**
- ** Executive admin support**
- ** Project reporting and updates**
- ** Team meeting & event coordination**
- ** Financial reporting, tracking and updates**
- ** Communicating with Vendors regarding quotations and invoices**
- **request for RMA - track repair & return inventory - arrange for logistics - dealing with related vendors**
- **Confirmation GST/Duty amount -Coordinate with Agency on AP/SIRIM Permit (if needed) - raise non-PO Invoice (e-check payment) -Monitoring payment status to forwarder**
- **Raise PO and processing invoices. -Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested**
- ** Meeting minutes-** **Attend customer meeting at customer office and taking minutes of the meeting**
- ** Meetings and event (local/offsite) coordination**
- ** Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses**
- ** Order Management -** **Internal Order** **Change Order (if needed) Monitoring equipment ship date (SSD from origin). Prepare shipping documents (manually from Origin - if needed)**
- ** Documents
- Reviewing and translating government related documents and translate to English for legal team to review, furnishing formats for documents to submit for tender purpose. Filing and keeping important customers documents and letters.**
- ** Undertake internal audits to ensure documentation standards are met**
- ** Coordinate and organize domestic and international travel and accommodation arrangements when required**
- ** Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence**

LI-YK1 #LI-ONSITE

**Basic Requirements**:

- ** Extensive experience in a supporting role to a project delivery environment for a service provider or the corporate sector**
- ** 1 - 3+ years’ experience**

**Demonstrable in-depth expertise with**:

- ** Executive admin support**
- ** Providing assistance to Country Services Managers**
- ** Document management and control**
- ** Preparation of status reports**
- ** Taking and preparing meeting minutes**
- ** MS Office product suite**
- ** Google Suite**
- ** Excellent keyboard skills, English grammar, syntax, composition, and spelling**
- ** Excellent documentation skills, i.e. the ability to prepare written information accurately, clearly, effectively, and succinctly for various target audiences, including business, enterprise, and technical**
- ** Maintaining up-to-date project information, e.g. financials, procurement, etc**

LI-YK1 #LI-ONSITE

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: New Grad

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer.

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