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Admin Clerk

1 month ago

Ipoh, Malaysia Techsap ASP Sdn Bhd Full time

**Job Purpose/Summary**:
**Key responsibilities**:
Account Engagement:

- Conduct relationship management with assigned marketer’s agents in conjunction with marketer as additional point of contact and to provide support to agents.
- Maintains accounting controls by preparing and recommending policies and procedures.
- Reconciles financial discrepancies by collecting and analyzing account information.

Direct Sales Engagement:

- Provide service by attending to walk in customers and direct customers or agent’s enquiries.
- Possess excellent product knowledge to enhance customers and agents support.
- Monitor and follow up on renewals under Direct channel.

Credit Control:

- Liaise with marketers on CBC & Premium Warranty - to escalate to marketers for further actions if failed to collect after 2nd attempts.
- Prepare SOA to agents and follow up with marketers on collection for assigned agents.
- Liaise with agents directly for the outstanding premium payment.
- Responsible for receipt issuance.

Business Sales Support:

- To assist marketers in handling queries and problem solving on servicing queries to marketer’s agents.
- Assist to batch non-motor submission, conduct proposal review, underwriting analysis in accordance with Underwriting Guidelines.
- Responsible for auto renewal payment and policy issuance. Follow up with marketer on auto renewal cases which were assigned by Branch Administrator.
- To support Marketing Officers on agent’s enquiries when MO are not around.
- Submit completed claims documents to claims team.

Admin Support:

- Responsible for filing of agency documents and reports.
- To ensure policy issuance for each case which was submitted.
- Conduct proposal review and check completeness.

Other Responsibilities:

- Other tasks assigned by Branch Manager / Branch Administrator

**Job Types**: Full-time, Contract
Contract length: 4 months

**Salary**: Up to RM2,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ipoh: Reliably commute or planning to relocate before starting work (required)

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